crwdns2936637:0crwdne2936637:0 crwdns2853008:0crwdne2853008:0 crwdns2918746:0crwdne2918746:0

Wi-Fi only version of Apple's 2nd generation iPad Air. Model A1566.

crwdns2934591:020crwdne2934591:0 crwdns2934593:0crwdne2934593:0 | crwdns2947278:023crwdne2947278:0 crwdns2947270:0crwdne2947270:0

crwdns2933897:0crwdne2933897:0

No sound in apps and control centre gone

Hi,

The sound has disappeared in some apps ( storytel, play, Spotify works)

Thought that the iPad might be on Mute, but I can’t turn it on. The control centre from closed screen has disappeared. It is on “allow access from locked screen in settings. I have tried swiping from everywhere. Nothing works. From top right I get the camera instead.

I have restarted twice.

Help!

Thanks, Cecilia

crwdns2934081:0crwdne2934081:0 crwdns2934083:0crwdne2934083:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2853045:0crwdne2853045:0 crwdns2853046:0crwdne2853046:0
crwdns2889612:0crwdne2889612:0 0
crwdns2944067:02crwdne2944067:0

is there any unuasual apps on it?

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

Nope, not at all. Mainly kids apps. And no new apps since the problem evolved. I believe my key issue is that the iPad is on mute and control centre is gone. How do I turn on the sound from mute?

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934285:0crwdne2934285:0

crwdns2933313:01crwdne2933313:0

crwdns2934221:0crwdne2934221:0
crwdns2931211:0crwdne2931211:0 crwdns2931215:0crwdne2931215:0 crwdns2934225:0crwdne2934225:0
crwdns2934051:0crwdne2934051:0

crwdns2933897:0crwdne2933897:0

If there’s no sound at all, you’re probably facing a hardware issue. In that case check carefully with a good light source your lightning and headphone ports. If you can see any debris or dirt that has to be cleaned with fine tweezers, canned air. If it’s just some Apps having no sounds it’s probably a software issue. In that case you can try a full wipe through system Settings/General, scroll down to the bottom. Don’t forget to backup on Pc before restore if you have data you care for.

crwdns2934105:0crwdne2934105:0

crwdns2853045:0crwdne2853045:0 crwdns2853046:0crwdne2853046:0
crwdns2889612:0crwdne2889612:0 3
crwdns2934285:0crwdne2934285:0

crwdns2934229:0crwdne2934229:0

Cecilia crwdns2934231:0crwdne2934231:0
crwdns2936625:0crwdne2936625:0:

crwdns2936751:024crwdne2936751:0 0

crwdns2936753:07crwdne2936753:0 1

crwdns2936753:030crwdne2936753:0 1

crwdns2942667:0crwdne2942667:0 99