Microsoft Surface Pro 4 not charging

Question

Microsoft Surface Pro 4

The fourth-generation Surface Pro tablet, released October 26th, 2015.

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Frank Victory @frankvictory

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crwdns2931729:0crwdne2931729:0: Dzi 2, 2019

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Microsoft Surface Pro 4 not charging

I have a Microsoft Surface Pro 4 and a Microsoft Surface Pro 5 and both are not charging. We tried different AC Adapters, different plugs, etc. We took it to the Microsoft Store and they swapped out the chargers but still the same issue. When we connect the charger no light comes on. For a while we were getting the low battery symbol but now that it is completely dead, we have nothing.

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HandHeldRehab @handheldrehab crwdns2934065:0crwdne2934065:0: 37 2 · Answer 1 · 2019-04-02T16:59:33-07:00

HandHeldRehab @handheldrehab

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crwdns2931729:0crwdne2931729:0: Dzi 2, 2019

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Is this after a screen replacement?

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no, no work has been done. We were using it, put it in our bag and it had the symbol for low battery. We thought it might be a bad AC Adapter but we tried a few.

crwdns2934271:0Dzi 2, 2019crwdnd2934271:0 Frank Victory crwdne2934271:0

@frankvianzon Were you able to find a solution? I have a surface pro with the same issue. It just suddenly stopped accepting a charge and doesn't even get any power when connected to the charging adapter.

crwdns2934271:0Dzi 4, 2021crwdnd2934271:0 Armando Andrade crwdne2934271:0

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