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The 5th generation of the Moto E smartphones, released in May 2018. Model number XT1944 and XT1920DL

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Why is it not working

My jack won't work when I play Spotify or SoundCloud it only come s from the phone speakers

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Look inside the jack. If it is dirty, clean it with a cotton swab.

If that doesn’t help, look around in the audio settings of your phone.

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Do I use the cotton swab on the phone aux or the earpud jack

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Use it on the headphone jack.

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Luis crwdns2934231:0crwdne2934231:0
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