LeapPad3 screen is black but device is on

LeapPad3 screen is black but device is on - I tried a repair and reset with the connector software from my computer but the pad disconnects when the software starts the reset. I get a [message 41] error.

crwdns2893858:0crwdne2893858:0 crwdns2893862:0crwdne2893862:0

crwdns2894050:0crwdne2894050:0

crwdns2889612:0crwdne2889612:0 0
crwdns2892346:0crwdne2892346:0