LeapPad3 screen is black but device is on

LeapPad3 screen is black but device is on - I tried a repair and reset with the connector software from my computer but the pad disconnects when the software starts the reset. I get a [message 41] error.

crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 1

crwdns2942205:01crwdne2942205:0:

I Was Super Mad That The Screen Was Blacket Out But I Can't Do Anything With It So I Took It Back But They Can't Fix It So I Had To Put It Back And That Was It

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934285:0crwdne2934285:0