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Polaroid Snap Touch border not working

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I have a new snap touch, but when I select the “polaroid” border and then go to print the borders in both the preview and the print are non-existent/way too small on the side edges. Anyone encountered this or know how to fix?

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Do you have the latest firmware? Install The Polaroid SnapTouch app on your phone, connect it to your Snap Touch, and it'll prompt you to upgrade the firmware.

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I have the same problem with my Polaroid Snap Touch (mod POLSTW ) .

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