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Released on September 19, 2014, this 4.7" screen iPhone is the smaller version of the iPhone 6 Plus. Identifiable by the model numbers A1549, A1586, and A1589.

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No volume when playing videos

Folks

Phone sounds when ringing, but when I try to play a video their is no sound, this is started today with my customer..i figure it could have been a faulty speaker?.

Any ideas?

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It likely isnt a faulty speaker if it works when ringning. I would suspect a software issue. Take a full backup, and then restore the device. Try setting up as a new iPhone first, and then restoring with the customers data

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do you mean a factory reset or full reset??

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With Iphone will I have to log on to itunes etc.. and re register usernames and passwords?

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@sonnicham

With Iphone will I have to log on to itunes etc.. and re register usernames and passwords?

do you mean a factory reset or full reset??

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Yes, take a backup and then do a full factory reset. Check if the sound works, and then restore the backup :-) You will likely need the customers icloud details

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In the end it was just a dusty jack port after it was cleaned the audio was restored :):)

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Tracey Homeward crwdns2893898:0crwdne2893898:0
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