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A 1.9 GHz DECT 6.0 multiple channel handset capable cordless phone, VTech CS6719-2.

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keypad will call out, but keypad will not respond when asked to input

no answers to my question in manuals…keypad does not respond during calls when asked to “touch one” for so and so…this function used to work, maybe grandchildren pushed something by accident, or we did

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Hi @danise ,

Just wondering if the phone has been set to pulse mode instead of touch tone mode.

Go to Menu > Settings > Dial Mode. If the option showing is Pulse change it (arrow up/down) to Touch Tone and then press Select to save the change.

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hurray!!!!! this worked all three handsets were set to pulse, now I do not have to use three phones to check into medicare

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diana danise mcintyre crwdns2934231:0crwdne2934231:0
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