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Brand new machine pulses very fast on the slowest mode

I bought a brand new K45SSWH and just plugged it in to test it. When I turn it onto "stir" it pulses very fast. It also seems to be sparking inside when looking in the gap of the speed controller. I checked youtube videos and all the others spin slowly. Any idea whats wrong?

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Hi,

Given that it is “brand new”, it should be covered by the manufacturer’s warranty.

According to this link, KitchenAid says :

“For all products purchased in a retail location or through a trade partner website, please refer to that seller's returns policy. If you have additional questions, please contact Customer Service at 1 (800) 541-6390 for Countertop Appliances, Kitchenware & Kitchen Tools or 1 (800) 422-1230 for Major Appliances and Microwaves”.

I suggest that you either return it to the retailer or contact KitchenAid about a manufacturer’s warranty repair or replacement as it is obviously not working correctly.

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