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I have an xbox one with a ortz 3rd party power supply. It works well with Netflix and YouTube, but if I play a game such as gta5 or fortnite, the xbox has a tendency to just shut completely off instantly in the menus or even in the middle of a game. When it turns off, the power supply light turns red and stays red. Anybody got any ideas?
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Update: was a 3rd party power supply's problem (listed as Cause #4 on the Xbox One Turns Itself Off wiki). If you recently ordered a 3rd party power supply and have this issue, I reccomend junking it and buying a microsoft official power supply. Seems to be the only option for reliable power to my xbox.
crwdns2934105:0crwdne2934105:0
My Xbox 1 X allows me to play anything but the moment I try to play dead by daylight it turns off and I’m confused
I just got my xbox one s on August 26 and I got it all set up and downloaded 3 games, they r all gta v, fortnite, and jalopy. Whenever I play any of those games my headset sounds like a buzzing noise then my xbox turns off and I'm confused
I have the relative same problem? Did you resolve your problem in the end?
Nope I didn’t
I could leave my console(xb1)all day an play ah few games but when I try to play COD warzone or high end games it shuts off no heat warning nothing I could watch YouTube videos an play basic games like dead rising for hours an it would stay on can anyone suggest a fix for me an I already changed the thermal paste on it
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Hello Kert,
The issue I believe is caused either by the power supply or cooling fan. I say the power supply because you mentioned that it is 3rd party. Unless you order it from a trusted company like iFixit, Fixez, or GoKrazyWireless, you could be getting a cheap alternative with fake promises and cheap parts used to make it. Similar to a cheap iPhone battery, it would make your phone run worse than it was with the old battery. So make sure the battery you are getting is authentic or OEM. If your battery is OEM, then I believe that it is the cooling fan. Throughout the use of your console, the fan will collect dust, and sometimes get to the point of so much dust that your console will overheat. I would recommend finding a video or another online tutorial of how to clean out dust from your Xbox. I am personally leaning more towards this being the issue because you said YouTube runs fine, but games cause the issue. If you listen, YouTube wont cause the fans to turn on because it doesnt require much system resources. Games like GTA and such use a lot more resources and can cause the fans to go into overdrive, especially if there is a lot of dust, heating up the console and causing it to shut off due to overheating.
Hope this helps!
crwdns2934105:0crwdne2934105:0
Hi please help. Let's hope you still answer back still from this question forum thing? Ok my xbox one will let me use Netflix YouTube some simple games dlcs only for a certain amount of time *live lock lasts quite a while but also shuts down. Every time it cuts out it shuts down the brick so I have to fudge about with it blowing and tapping it then plugging and unplugging the dc cable into the brick until eventually the orange power light comes back on. I can then (basically) rinse and repeat the whole thing again. Is this a brick or xbox or both issue because I am stumped. Rsvp
MovingShadow769 my gamertag yo
Yeah sorry my console shuts down just cuts right out if I try playing games like destiny 2 or apex etc but stays on for basic operating n apps etc . All power just goes. My console is clean clear. Don't get that hot fans work ok . Same with power brick too . The whole trying to get it back online working puzzles me?
Hey, I don't think it would be the actual cable, but you can try it, cables usually run <$10, so just buy one and try it. Honestly though, I would still believe it is the power supply. Does it get hot or just shut off randomly? May need to buy another and see if it works better. If nothing changes even after another power supply replacement, could be an issue with the console itself, but that is unlikely.
The guy up top is a &&^&^$^ idiot Those cables cost around $50. It’s not that easy!!!
crwdns2934065:0crwdne2934065:0: 1
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it was the power supply for mine. since i couldn’t find a new one i got a used one off ebay for $20. hope this helps!
crwdns2934105:0crwdne2934105:0
I'm having the same problem. Console/power brick shuts down immediately after launching any game from home menu. Reseting the power brick only works to turn the Console back on but soon as I try to launch the game off it goes again. I'm frustrated ?
crwdns2934105:0crwdne2934105:0
It´s a bad or failing NCP4205 chip,while the fan speeds up,the HDD runs and overloads the chip,Use an infrared camera and remove the power supply but don´t disconnect it,now locate the NCP4205 chip located where the very back of the fan is,then try playing the game,or have someone press the A button as if they were going to play "while they are doing that ¨pay attention to the chip getting hot through your infrared camera,if so then replace it,but if it´s not that then you have another issue,"note this is only when you start to play a game,you could of had the system on all day,But as soon as you try to play a game,either a disc or downloaded from the xbox game lobby it´s the same condition,it turns the whole system off and you´re only left with a control flashing,,Hope this helps everyone.
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I have the same issue, but I replaced my fan with a new oem fan and replaced the power brick with a new oem power brick. Still shuts off under load but idling at home screen it doesn’t.
crwdns2934271:0crwdnd2934271:0 Brian richmond crwdne2934271:0
Did you resolve your problem in the end? I have the relative same problem. Console and brick just cut out mid game. 5 minutes top. Then I have to mess about trying to get the bricks light back on!
crwdns2934271:0crwdnd2934271:0 thorpy76 crwdne2934271:0
I've had the very same issue with my xbox, I also thought it was the power supply and I changed the psu and it still bombed out under games load. I then rigged up my xbox to a 600w pc psu that pushes 25a on the 12v rail and still it crashed under game load, after alot of stripping down and testing i quickly learnt the issue was indeed the thermal paste on the chip. The OG thermal pastes application was so poor, it was caked all around the outside and minimal paste on the chip itself, after cleaning it all up and rethermal pasting.... it's working 100% and I'm still using the 600w pc psu as my main power supply the OG Xbox power brick is junk.
crwdns2934271:0crwdnd2934271:0 Reevestastic crwdne2934271:0
Have the same problem would getting a new system work cause this is crazy
crwdns2934271:0crwdnd2934271:0 Azori & Mommy's World crwdne2934271:0
I'm in a similar boat but with my Xbox One X, it shuts down after i load a game up, once i start the match in lobby it will shut down but i can watch videos on youtube all day. I replaced the thermal grease and power cable and had the power supply and everything else tested with no results or answers. I also removed all dust. i have been hearing and reading it could be a Hardware/Software issue on Microsoft end. I can't play any games. Also were any of you on YouTube before they noticed this issue.
crwdns2934271:0crwdnd2934271:0 Kevin Cleland crwdne2934271:0
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