Touch screen is not always working

Question

Samsung J7 Pro

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crwdns2934065:0crwdne2934065:0: 35

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crwdns2933897:0crwdne2933897:0

Just got my brand new J7 pro 2 days.

The touch screen in not always working , sometimes it works and sometimes no, it's very annoying me in terms of typing and overall usage.

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crwdns2889612:0crwdne2889612:0 2

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crwdns2933897:0crwdne2933897:0

Do you have tempered glass screen protector installed on the phone by any chance? I've heard the touch screen isn't great on this model.

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crwdns2889612:0crwdne2889612:0 4

crwdns2944067:02crwdne2944067:0:

Yes I do have a screen protector.

So u r telling me to remove it, right?

In this case the screen will be in risk all the time and from my experience it won't stay long as it is:(

One more thing I have heard that the software update will fix this issue, do u have any idea?

crwdns2934271:0Kho 6, 2018crwdnd2934271:0 Cherif Azzouz crwdne2934271:0

It's worth a try, do the software update via the settings if there is an update already.

Also just to be safe do a backup via Samsung Smart switch on computer in case it decides to brick itself. You never know when an update may fail.

crwdns2934271:0Kho 6, 2018crwdnd2934271:0 Ben crwdne2934271:0

Yes I do have a screen protector.

So u r telling me to remove it, right?

In this case the screen will be in risk all the time and from my experience it won't stay long as it is:(

One more thing I have heard that the software update will fix this issue, do u have any idea? — Cherif Azzouz
It's worth a try, do the software update via the settings if there is an update already.

Also just to be safe do a backup via Samsung Smart switch on computer in case it decides to brick itself. You never know when an update may fail. — Ben