Why can I not download photos from my phone to computer

How are you connecting the phone to the computer - with a USB cable? If you are using a USB3 cable, try a USB2 cable (or even a USB1 cable). Sometimes USB3 won't work, because the device doesn't have USB3 capability. And make sure you plug the cable into a non-USB3 port on the computer.

Some devices simply won't connect to the computer with a USB cable; either that, or there are a lot of issues involved with doing that. Here are a couple of things you could try:

• Insert a micro SD card into your phone; copy the pictures to the micro SD card; move the micro SD card to your computer; copy the pics from the card to the computer.
• Set up a free Dropbox account; send your pics to Dropbox from your phone; log into Dropbox from your computer and download the pics from Dropbox to the computer.