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TLP-2824 wont stop feeding blank labels

I have a TLP-2824 printer by Zebra

When powered on, the printer will not stop feeding blank labels. The only way to get it to stop is to shut off the power. I have tried doing a calibration by holding down the feed button while turning the power on, the printer will go thru the calibration steps, and the continuous feeding of the labels continues. Pressing the feed button will also cause the printer to continuous feed labels. Does anyone have any idea how I can fix this?

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Sounds like it's the sensor that looks for the gap in the labels. I've worked on a more industrial Zebra printer, and they have a red light near where the labels come out. If you move this towards you (i.e. to the right of the printer from the front) it can help it

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