My phone did not suffer any type of physical abuse, one night I was typing a text and suddenly my screen did not respond to any of my touches, also, the capacitive buttons are also unresponsive.
Is it really necessary a screen replacement, or is it a software problem? I've already made a hard reset and deleted cache like 20x and nothing seems to work
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Try to disconnect the battery and reconnect it if that doesn’t work you may need a new screen
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I've disassembled the phone to check connections were ok, everything was fine and the touch still unresponsive
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