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Support and repair information for Beats Solo3 headphones.

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Why is the right ear on my beats not playing

The right ear speaker isn’t playing audio anymore... I’ve looked up and tried everything except taking it apart. Whenever I connect the beats to a device the right ear bud makes the power on noise but during Bluetooth or cord connect its silent I have Beats Solo 3

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If you've tried "everything except taking it apart", and it still doesn't work, sorry, but you're gonna have to take it apart.

This site doesn't have a guide for that, but you can try looking on other stuff like Instructables or a YouTube.

Here's a good one:

https://m.youtube.com/watch?v=jK5dsn3U92...

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Have you checked the balance settings on your device.

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On one side of my headphones on my beats solo3

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The right side isn’t playing, and the left side is starting to not play sometimes

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I did a tiny bit of troubleshooting by verifying that the issue occurs with multiple apps (Safari/Netflix and Music on my MacBook Pro), but only one device.

I took mine to the Genius Bar today, because I got them through a back-to-school promotion from Apple last year. We verified that the problem persists when used with a “known good” source. He asked whether I may have over-extended that side of the set, but I hadn’t even ever extended it all the way (I usually only extend it one ‘click’ from fully closed).

The other cables on that side (power and bluetooth) both work. The only sympton is no audio on that side.

“Repair” options were to send it out—they don’t deal with them in-store—which would take a few days and cost $129, or to buy a new pair for $199. Neither are good choices for me to replace a ‘gift with purchase.’

I guess I’m going to have to take them apart. Since there’s no guide here (why I came to this site), I’ll just have to wing it. I’ll let you know if I figure something out.

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First of all try it on another device and if that won’t change anything check the settings on the device its paired to. the balance may have shifted to one side. Jeff @ProPlumbers and Pipe fitters. (https://www.checkatrade.com/trades/Propl...)

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As I posted in the original question, I’ve already tested them at the Genius Bar with a known-good device.

Plus, the problem only occurs with Bluetooth; they work fine when plugged in to an audio source. It’s definitely not the balance.

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My beats solo 2 hello kitty addition are brand new and it’s not playing out if the right ear. When I bought them they vans brand new put the box plastic everything. I thought I’d was the wire but I bought another site and the same thing is happening. When I hold the wire part where you control robe sound it plays fine in both ears? What do I do?

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