My laptop is not charging, help!

Question

Dell Inspiron 14-7437

The Dell Inspiron 14-7437 is pre-installed with Windows 8, has 4th generation Intel Core processors and a 14-inch display.

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Magdalena Browning @magbrown

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crwdns2931729:0crwdne2931729:0: Yan 28, 2018

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My laptop is not charging, help!

Hi,

My laptop stopped charging recently. It works when plugged in but says "1%, not charging. Power mode (plugged in)." My first response was buying a new charger but the same thing happened. So I thought it must be the power jack. I ordered one on ebay and replaced it today. But the same thing happened - 1%, not charging...help! What else could it be?

Thanks Magda

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Hi @magbrown? had you checked about the battery?

crwdns2934271:0Kul 1, 2018crwdnd2934271:0 Augustine crwdne2934271:0

what are you doing while you have this issue? you doing anything resource intensive?

crwdns2934271:0Kul 2, 2018crwdnd2934271:0 Aiden crwdne2934271:0

No, not at all. I’m just simply using my laptop whilst pugged in. When I unplug it the laptop imediatelly turns itself off :( Thanks

crwdns2934271:0Kul 3, 2018crwdnd2934271:0 Magdalena Browning crwdne2934271:0

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what are you doing while you have this issue? you doing anything resource intensive? — Aiden
No, not at all. I’m just simply using my laptop whilst pugged in. When I unplug it the laptop imediatelly turns itself off :( Thanks — Magdalena Browning