No touch response after screen replacement

Question

Motorola Moto Z Play

The Motorola Moto Z Play (model number XT1635-02, XT1635-01 and XT1635-02) is a droid smartphone that was released in September 2016. The Moto Z Play can be easily distinguished by the word “moto” placed at the top and the square home button placed at the bottom of the front of the phone.

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Casey Reynolds @caseyreynolds

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crwdns2955602:0crwdne2955602:0: Yan 16, 2018

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No touch response after screen replacement

I replaced a screen with a cracked LCD. After replacement touch is unresponsive. During startup, I am prompted to enter my password and after a few seconds I can do so. Once started up, the screen comes on, but I can not unlock the screen. It appears to respond to touch, because the notifications change color when selected, but it does not unlock or prompt me to put in my code to unlock. Help!

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Only works now if I'm touching the screen with two fingers

crwdns2957956:0Yan 16, 2018crwdnd2957956:0 Casey Reynolds crwdne2957956:0

hey did you get a solution to this? I am facing the same issue

crwdns2957956:0Dzi 26, 2018crwdnd2957956:0 moulshree crwdne2957956:0

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hey did you get a solution to this? I am facing the same issue — moulshree

score 1 · Answer 1 · 2018-02-16T23:57:42-07:00

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Andre W. @tekking365

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iTech Customs

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crwdns2955602:0crwdne2955602:0: Yan 16, 2018

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Hey Casey!

Incompatible screen. Moto Z Play is a difficult one to find good parts for. Have to make sure the flex configuration is exactly the same as on the original or else it either doesn't work or only works with two fingers like you mentioned.

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crwdns2947414:01crwdne2947414:0:

Great! I am having the exact same issue... Anything that can be done to fix the two finger operation?

When I ordered the LCD screen on eBay, the description said the part was for Moto Z Play XT1635. There was no -01, -02, -03 suffix. So I believed it would work with all of them. I have XT1632-02.

crwdns2957956:0Nhl 17, 2018crwdnd2957956:0 Michael Labocha crwdne2957956:0

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Motorola Moto Z Play

No touch response after screen replacement

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