Hi,
You state that the percolator is fairly new.
How long have you had it?
From what I can gather Farberware offers a 2 year limited warranty on their percolators (in the USA and Canada)
I recommend that you verify that the warranty period is still valid for your percolator and contact Farberware about a warranty replacement.
This is from just one of the percolator User Guides (you didn't state the model number of your percolator):
TWO-YEAR LIMITED WARRANTY (Applies only in the United States and Canada)
What does it cover?
• Any defect in material or workmanship provided; however, Spectrum Brands, Inc.’s liability will not exceed the purchase price of product.
For how long?
• Two years from the date of original purchase with proof of such purchase.
What will we do to help you?
• Provide you with a reasonably similar replacement product that is either new or factory refurbished.
How do you get service?
• Save your receipt as proof of date of sale.
• Check our on-line service site at www.prodprotect.com/applica, or call our toll-free number,
1-800-231-9786, for general warranty service.
• If you need parts or accessories, please call
1-800-738-0245
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Thanks so much. Your answer is extremely helpful!
crwdns2934271:0crwdnd2934271:0 Claire Dix crwdne2934271:0