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i turn it on and it displays the black screen the acer in green writing and then goes black then goes back the black screen with black background and never loads
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Hi @bibaclark4,
Are there any devices or media that was connected to it? like thumb drives or SD card / disk? remove those first and check?
try accessing into your Laptop BIOS and check if your hard drive is detected,
if the hard drive is detected, proceed to do a HDD diagnostic test, as I suspect your hard drive might be failing, also it could be due to corrupted OS, what operating system are you using?
Any changes to OS / updates recently?
crwdns2934105:0crwdne2934105:0
hi @salmonjapan no there are no devises or anything connected to it apart from the charger
I cant access the laptop BIOS I tried bit was unsuccessful
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crwdns2944067:02crwdne2944067:0
hi i have acer 10 (tablet with laptop) pressed with F2 & F10 still has white cursor last 48 hours, please advise and Im not calling support for another 2.5 hours then they say do reset and hang up:(
No screen
no power now
no rear camera was initial reason for calling horrid acer for customer service in the first place, they had me do a factory reset and now its worse! please help!!
thx, Jenny
crwdns2934271:0crwdnd2934271:0 jenny crwdne2934271:0
If there is a micro SD card to SD card adapter attached remove it.
crwdns2934271:0crwdnd2934271:0 George A. crwdne2934271:0