return to home page?

cannot get my kindle touch 4th generation to return to home page. what am I doing wrong???

crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

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Can you force it to poweroff by holding down the power button?

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

No, did the 40 second hold down of power button and nothing.....I guess I will have to find a way to shut down and reinstall. I've had this kindle forever and never had a problem. The techs at Amazon hardly speak English since their department is outsourced and I was unable to even follow a conversation.

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

I don't know when the last time you charged it was, but the easiest way to force a shut down is to run down the battery. I know those things have great battery life, so it may take a while.

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