What to replace to fix sync issue with gamepad?

I have an issue where, when I try to sync the gamepad, instead of showing the symbols to enter, it gives an error message to reset the system. Has anyone else encountered this or now if replacing the bluetooth module would fix it?

crwdns2893858:0crwdne2893858:0 crwdns2893862:0crwdne2893862:0


crwdns2889612:0crwdne2889612:0 0