Hi,
If you have Win 10 installed, try updating the ATK package and Smart Gesture drivers and see if this resolves the problem.
Be sure to update the ATK package first before the Smart Gesture drivers.
Here is a link to the latest Asus Win 10 drivers
Be aware of the Notes: near the top of the page in the link, regarding installation of the drivers. Also do not be tempted to update all the relevant drivers found on this link. It may confuse the issue if you run into problems. Work on one problem at a time. As the saying goes "If it ain't broke don't fix it"
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crwdns2944067:028crwdne2944067:0
How did you do this? smart gestures asked me if i wanted to extract my files. how do i do that
crwdns2934271:0crwdnd2934271:0 Chris Eve crwdne2934271:0
HI @ Chris Eve,
Here's the info from the webpage linked below in the Chosen Answer:
Notes:
Drivers included in the list are for Notebooks or Laptops.
Most of the drivers are ZIP files. To install them, extract the content to a folder and look for the Setup.exe file.
If you get the message “Another version of this product is already installed…”, you need to uninstall the old version and then install the new one.
basically when you download the Smart gesture drivers to your laptop from the link and save them to a known folder location in your computer, use Windows Explorer to find the file.
The file is a compressed file which holds a lot of other files.
Click (or double click) on it. and you'll be asked if you want to extract all the files and it will give a location. If you're happy with the location for "all" the files" to be saved there click OK and all the files will be there.
Find the Setup.exe file (in the new saved location) and double click on it to install the Smart Gesture.
You may have to uninstall the old Smart Gesture (look in Programs and Features) if it won't allow you to install the new one.
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0
Thank you vry much very helpful
crwdns2934271:0crwdnd2934271:0 sahanchanchana crwdne2934271:0
ASUS needs to answer why the Fn9 key doesn't work! I have to go in and reload the program almost weekly. Why does the backlight keep turning off?!
crwdns2934271:0crwdnd2934271:0 George Patrin crwdne2934271:0
Has anyone figured out another way to do this? My fn + F4, F5 and F9 key DO NOT work, even after uninstalling and re-installing the two updates in the required order? And of course after restarting my computer each time to make sure the changes go into effect.
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