TX range to high

Hi.

I cant start my Phantom 2. When i turn it on, the LED lights are a solid red. The problem is the T stick in the remote conrol calibration isnt correct. I need to connect my RC to the Assistance software. i have downloaded the 3.8 Version and the RC 1.2 version. My conroller isnt connecting to the computer. When i plug the RC in to the computer, the software isnt picking up the controller.

What should i do?