Hi @Laurie Black
Does the laptop go into sleep mode or is it that you lose the display intermittently? Does gently moving the lid back and forth (not closing) restore the display?
Try connecting an external monitor to the laptop’s HDMI port and check if there is still a display on it when the laptop’s display turns off. Even a TV can be used as an external monitor as long as it has HDMI inputs and you have the appropriate cable to connect the two together. Don’t forget to press Fn + F8 when the monitor is connected.
If the external monitor display remains on perhaps there is a problem with the laptop’s LVDS cable, cable connection at either end, motherboard or display or the display itself.
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Hi,
What is your laptop model number and what OS is installed?
Have you checked the sleep and hibernation settings in the Power Options setting in Control Panel?
Also as a test disable the "lid switch " option in the advanced area of Power Options to see if this has any effect on the laptop.
(The lid switch is used to alert the system when the lid is closed to turn off the backlighting to the screen (make it dark) to save power)
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0
Has it been worked on?
crwdns2934271:0crwdnd2934271:0 mayer crwdne2934271:0
Mine does this too: ASUS notebook N550J, Windows 10, plugged in, set to sleep when the lid is closed.
crwdns2934271:0crwdnd2934271:0 Laurie Black crwdne2934271:0