crwdns2933423:0crwdne2933423:0

High-end gaming laptops produced by Alienware (a subsidiary of Dell since 2006).

crwdns2934591:0162crwdne2934591:0 crwdns2934593:0crwdne2934593:0

Power adapter is not Working Correctly Alienware 14 (2013 Model)

Recently fixed up a older alienware 14 r3 (one with a gtx 765m) and have been using a cheapo 150 watt power adapter for a few months. Never had a issue with it, just it was a bulky charger. I recently ordered a official 150w because it was half the size (ebay listing said 100% genuine for which a friend has a similar charger) and every time i plug the charger in, the blue light around the plug turns off. From reading online, this means a problem with the board or plug, yet the cheapo charger i have works just fine. I have tried a 65 watt charger with the laptop and it did the same thing but was thinking at the time was because the laptop needed 150 Watts at a minimum, that they may have been normal. But the Puzzling thing about the charger, if i boot the computer up with the charger plugged in, it would work just fine. For hours on end. The second i unplug it and re-insert it the blue around the adapter does turn off and there is no charge. Replugging it into the ac outlet brings the light back on but putting into the laptop causes it the repeat and turn off. Not exactly sure what is going on, but the charger does work on other dell laptops just fine. If anybody could let me know if it is the Motherboard, Plug, just the charger itself, or something i could try, would be appreciated.

crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 0

crwdns2944067:02crwdne2944067:0:

Check the BIOS settings, see if the power adapter is recognized as well as correct wattage. You can also run diagnostics to see if the power adapter is working correctly.

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

Make sure you have the latest bios update.

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934285:0crwdne2934285:0

crwdns2933313:01crwdne2933313:0

This is most likely a mother board problem. The best way to tell is to go into BIOS and see if it recognizes the power adapter properly, you can also use the built in Dell test to verify both the battery and the ac adaptor. If the BIOS shows that an unknown or a 1 watt power adapter is plugged in then this is definitely a mother board problem. The other symptom you have, where the blue light on the power cable turns off, also indicates a mother board problem.

Start with the laptop turned off and turn it on, as soon as you see the Dell logo hit F12 for diagnostics or F2 for Bios. The BIOS is divided into several sections, look at the top for information about the processor and power to see how the power adapter is being detected. Diagnostics will run all tests or you can select the component to test, there is a results tab where you can see if the test passed or failed.

crwdns2934105:0crwdne2934105:0

crwdns2889612:0crwdne2889612:0 0
crwdns2934285:0crwdne2934285:0

crwdns2934229:0crwdne2934229:0

TheBadcrack crwdns2934231:0crwdne2934231:0
crwdns2936625:0crwdne2936625:0:

crwdns2936751:024crwdne2936751:0 0

crwdns2936753:07crwdne2936753:0 0

crwdns2936753:030crwdne2936753:0 5

crwdns2942667:0crwdne2942667:0 2,518