are you saying that the lens will not zoom past the 35mm mark so that you can not set the lens to a focal length between 35mm and 55mm, if that is the case then it is likely a blockage in the lens, the lens will need taking apart and cleaning, this will usually solve this problem, you'll have to search youtube for a guide on how to do this. Kit lenses are not the best glass to start with and to be honest I wouldn't hesitate in give it a go yourself, if you a serious or even a hobby photographer you'll be looking to move away from the kit lens and buy some better lenses, you can get some very good used lenses.
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I was advised that the motor in the lense is possibly kinda worn out and replacing the lense should help.Keep the body.it also has some kinda knocks and sort of intermittently sticks a bit at the 55mm end this was attributed to an overtight full lense rubberised cap being pulled on and off.They are delicate.Who knows?but its almost certainly lense based rather than body.
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