are you saying that the lens will not zoom past the 35mm mark so that you can not set the lens to a focal length between 35mm and 55mm, if that is the case then it is likely a blockage in the lens, the lens will need taking apart and cleaning, this will usually solve this problem, you'll have to search youtube for a guide on how to do this. Kit lenses are not the best glass to start with and to be honest I wouldn't hesitate in give it a go yourself, if you a serious or even a hobby photographer you'll be looking to move away from the kit lens and buy some better lenses, you can get some very good used lenses.