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Repair and disassembly guides for Epson printer. The company was founded in 1942 as Daiwa Kogyo, Ltd., but merged with another company in 1959 to create Suwa Seikosha Co., Ltd.

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False Paper Jam Error on Epson XP-411

This is something that happened to us in two different occasions with XP-411 from different customers that had a CISS installed. We already checked the lever with a little spring on the back which might get dislodged, but this is not the case. The error appears right after the printer is turned on, even before any mechanical movement is heard. if you press OK then it request to close the scanner (which is not open).

Anybody has any idea where to look for?

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Hi! A false paper jam error on the Epson XP-411 usually comes from a dirty paper sensor or worn feed rollers.

✔️ Try these steps:

  1. Power off the printer and unplug it.
  2. Open the rear cover and gently clean the paper path sensors using a lint-free cloth or cotton swab.
  3. Check for tiny pieces of paper stuck near the rollers or in the rear tray.
  4. Clean the pickup rollers with isopropyl alcohol to restore grip and avoid misfeeds.

We’ve repaired similar issues in Bogotá where high humidity affected sensors and rollers over time.
You can see a step-by-step approach to fix this here:
👉 https://compuarreglamos.com/reparar-impr...

Let me know if the issue persists—we’re happy to help further!

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Julio crwdns2934231:0crwdne2934231:0
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