dvl12, you can try this at your own discretion, you say the lens will not retract completely. Try giving the lens a helping hand/ give it a moderate push with the palm of hand when it is retracting. This may get it past the the point where gear is slipping and reset it in proper position. Place clean paper between lens and palm to prevent dust/smearing lens.
I hope this helped you out, if so let me know by pressing the helpful button.
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dvl12 sound slike a lens error (possibly knocked out of alignment). How handy are you? There are plenty of very small parts that make up the lens assembly. A lot of times it is better to repalce the complete lens asembly since it can be a daunting task to find the proper part for a lens repair.
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I am not super handy and don't have too may tools. Just the basics. Also I am short on time. I guess, it is better to give to camera repair shop.
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