My phone is stuck on the start up screen_it shows_alacatel one touch

Question

Alcatel OneTouch Idol Alpha

Alcatel One Touch Idol Alpha features a 4.70-inch, 720x1280 display powered by 1.2 GHz processor.

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'''MY PHONE IS STUCK ONT THE START UP SCREEN LOGO AT AND WONT STOP

MY PHONE MODEL IS ONE TOUCH ALCATEL IDOL 6030a'''

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Gabe @kamikazie501 crwdns2934065:0crwdne2934065:0: 1 2 · Answer 1 · 2017-04-24T02:24:00-07:00

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Your mobile device is stuck in what is called, BootLoop Mode. You will need to re-install the factory firmware.

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gustavo zavala zavala @gustavozava3045 crwdns2934065:0crwdne2934065:0: 1 1 · Answer 2 · 2018-09-21T03:27:10-07:00

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and you re install firmware with a data charger cord.and after plugging cord.you find app that alloiws you to do so right

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