OK... long time ago the same happened to my Passport..... follow the steps but.... be patient...
Connect your Passport to computer and OPEN Blackberry Link
PRESS and keep it pressed the Power button...the BB Passport try to reboot for 3 or 4 times and showing the security wipe screen... remember...always pressing power button never release.....the LED light will be always RED
After a few attempts of rebooting, in the Passport screen you will see a YELLOW triangle with the danger signal (!) inside and the words "www.bberror.com/bb10-0015" and the LED light changes to GREEN...... Hurrah.....
On your computer BB Link shows that you've a Passport connected... Choose the option RELOAD
NOW.... just wait and.... after a few minutes.....Install again all your emails....apps....etc.....
crwdns2934105:0crwdne2934105:0
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crwdns2944067:09crwdne2944067:0
Superb.....i waited for 20 hrs & then i thought to look up for solutions
thanks for the guidance
crwdns2934271:0crwdnd2934271:0 Ketul Shah crwdne2934271:0
I was trying to make security wipe and at d process my battery went low and the phone went off at the process without completing the security wipe pls what should I do? Its showing a yellow warning sign www.bberror.com/bb10-0015
crwdns2934271:0crwdnd2934271:0 jennifer crwdne2934271:0
Hi Jennifer. Just connect to bb link and choose RELOAD
crwdns2934271:0crwdnd2934271:0 ricardogeraldes crwdne2934271:0
@jenny_sexy
ter a few attempts of rebooting, in the Passport screen you will see a YELLOW triangle with the danger signal (!) inside and the words "www.bberror.com/bb10-0015" and the LED light changes to GREEN...... Hurrah.....
On your computer BB Link shows that you've a Passport connected... Choose the option RELOAD
NOW.... just wait and.... after a few minutes.....Install again all your emails....apps....etc.....
crwdns2934271:0crwdnd2934271:0 ricardogeraldes crwdne2934271:0
you are getting the yellow bb10-015 error message because the device has erased absolutely everything and has no operating system to start it.
use USB to connect it to your BBLink and choose "reload". It will install BB10 for you again.
Takes a while. Enjoy watching the progress bar
crwdns2934271:0crwdnd2934271:0 pearl crwdne2934271:0
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