incoming calls not ringing

Question

Sony Xperia E1

An Android smartphone identifiable by the model number d2004 or d2005, released in March 2014.

crwdns2934065:0crwdne2934065:0: 1

crwdns2933897:0crwdne2933897:0

incoming calls not ringing , just shows missed call after caller stops calling

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 0

crwdns2944067:05crwdne2944067:0:

This may be a dumb question but have you tried pressing the volume up button, toggling silent, snooze or do not disturb mode?

Phone could be muted or on silent.

crwdns2934271:0Dzi 15, 2016crwdnd2934271:0 Ben crwdne2934271:0

yes, that was my first thoughts, and no it's not the volume, but I would think it's probably a software issue??

crwdns2934271:0Dzi 16, 2016crwdnd2934271:0 joe75 crwdne2934271:0

Hi,

Just curious, does the vibrate motor operate on an incoming call? If so it's not set to vibrate only is it?

crwdns2934271:0Dzi 16, 2016crwdnd2934271:0 jayeff crwdne2934271:0

Yes it does vibrate when i have incomingcalls

crwdns2934271:0Ndz 13, 2018crwdnd2934271:0 Bajja Edwin crwdne2934271:0

Hi @ Bajja Edwin,

Have you checked that the phone is not in "silent mode"?

Do you hear a ringtone when you select a different ringtone in Settings > Sound > Phone Ringtone and select a ringtone?

crwdns2934271:0Ndz 13, 2018crwdnd2934271:0 jayeff crwdne2934271:0

This may be a dumb question but have you tried pressing the volume up button, toggling silent, snooze or do not disturb mode?

Phone could be muted or on silent. — Ben
yes, that was my first thoughts, and no it's not the volume, but I would think it's probably a software issue?? — joe75
Hi,

Just curious, does the vibrate motor operate on an incoming call? If so it's not set to vibrate only is it? — jayeff
Hi @ Bajja Edwin,

Have you checked that the phone is not in "silent mode"?

Do you hear a ringtone when you select a different ringtone in Settings > Sound > Phone Ringtone and select a ringtone? — jayeff