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This is the device page for the Samsung Galaxy J7. The OS that comes stock to the device is Android OS v5.1.

My phone turns on but the screen is black

I have a galaxy J7. I was in the toilet on my phone listening to music i tried to change the song but my screen was black, it didn't fall, my screen has no cracks whatsoever. I bought my phone online (NEW) but maybe its refurbished and wasnt repaired properly. I've had my phone for almost a month and it never once fell. My phone can be turned on or off, you hear the little samsung sound when you turn it on, I can take screenshots but nothing comes up on the screen. Its just black. What can I do?

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http://informativehelp.weebly.com/samsun...

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this is applicable, and your answer leads to spam links

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Hey Rae,

To me, it sounds like there is a faulty backlight in your screens, or some other board level componet related to the backlight. Not sure how you would go about fixing this, but I believe it would just be a screen replacement.

Hope this helps,

Tanner

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Rae Rae crwdns2934231:0crwdne2934231:0
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