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When I scanned any type of documents or even copy a documents, it has an output of thick horizontal line on the copied documents. What needs to be done to fix it? seems nothing showing dirty marks or anything that might create a line on the scanner bed. Is it hardware ?
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Most likely a speck, dirt or some foreign body on the Glass (the slender section of Glass) to the Left of the main Body of glass.
All it takes is a tiny dot of dirt. It will print as a continuous line down the entire printout.
crwdns2934105:0crwdne2934105:0
Watched videos, etc, thanks so much Bob, hours of headaches and you have solved my problem. Never even thought of that small glass panel. Thank you!!
Bob is my hero. I went through a zillion support articles. Cant believe it solved my problem. HP should put this as the number one step in their trouble shooting and acknowledge Bob.
Does not happen when I print . It Does happen when I scan fromm feeder or flat bed and also when I copy
crwdns2934105:0crwdne2934105:0
See the Most Helpful Answer by Bob @seebob about the thin glass next to the main panel.
I have the 2” stripe as well only when scanning or copying. Printing from computer is fine. I have the line with or without anything on it, top open or closed. It also splits my scanned image in half. I have cleaned glass, reset, adjusted brightness, contrast, different document sizes.
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Hi, Does it occur when you use the ADF, the flat bed or both? Does it occur when you print from a PC? Have you selected the correct paper size in the control panel Copy >copy settings >paper size?
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0
Yes, it does happen on both. and Yes I choose correct paper size. When I use a copier option its the same...
crwdns2934271:0crwdnd2934271:0 hannfay crwdne2934271:0
Hi, What about when you print from a PC? I am trying to see whether it is the scanner unit (used for both copying and scanning but not when just printing) or not
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0
Hi,
This is taken from the HP website and applies to a lot of their printers
If you open the top lid to expose the large glass surface, you will see a thin strip of glass to the left. Please use a lint free cloth and a light glass cleaner and clean this area. On the bottom side of the lid directly above the thin strip of glass, you will see a thin white strip of plastic. Please clean this white strip as well.
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0
When I print from my IMac, just printing no problem at all...
The problem occurred when I Scan and Copy directly on the Scanner bed.
My application for Scanning always hang-up or doesn't work consistently, I had error message instructing me to turn off and on the scanner or re-start the printer.,
I'm just bothered that every time I scan or do like a copier, scan line appear and its so thick.
Thanks for following up on me.
crwdns2934271:0crwdnd2934271:0 hannfay crwdne2934271:0
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