1 Does anyone work on these disc printers?
I have one dymo discpainter that seems to have a mechanical problem - makes an odd noise but fails to move the print head. And another one that seems to only print greens and blues. Any ideas?
crwdns2934109:0crwdne2934109:0
crwdns2889612:0crwdne2889612:0
1
Here is the abridged text of an online chat I had with a Dymo representative:
Meagan D
Welcome, my name is Meagan, how can I be of assistance today?10:47:00 AM
Me
I have a Dymo DiscPainter that seems to have a mechanical problem. Can it be repaired?10:47:33 AM
Meagan D
Unfortunately the dymo discpainters are obsolete products and no longer are supported for repairs.10:48:13 AM
... we have no documentation that can be sent out.10:54:12 AM
I apologize for the inconvenience , we will gladly offer ... you 20% off a new device ( one of our many printers and or hand held devices ) and free shipping10:57:48 AM
...
We only offer devices that print labels now, we offer labelwriter devices that print labels that can be placed on a CD10:59:20 AM
Me
... labels that can be placed on a CD can and will come off the CD in a player, particularly one in a car that's been left parked in the sun, and gum up the player. No, thank you. Have a nice day.11:00:59 AM
Meagan D
Have a nice day and thank you for contacting Dymo.
crwdns2934271:0crwdnd2934271:0 mbrilliant crwdne2934271:0
Omitted from the abridged transcript is that they never repaired defective units, just replaced them, and never offered a service manual. So a commercial repair service wouldn't know how to service them, and it wouldn't be worth their time to figure it out.
crwdns2934271:0crwdnd2934271:0 mbrilliant crwdne2934271:0
Did you find anyone to repair it? I have the same problem.
crwdns2934271:0crwdnd2934271:0 rachelportesi crwdne2934271:0