on / off light doesnt light up

the transmitting unit "on/off" light doesnt come on.

when i place the headset on the unit, the charge light works without issue.

they are brand new out of the box and are currently unusable

crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 0
crwdns2934285:0crwdne2934285:0