Will not finalize scan - red lights and says paper jam.

When I attempt to scan any document the scan and pdf button both show red lights. There is a prompt that says paper jam and no image comes through.

crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 0
crwdns2934285:0crwdne2934285:0