battery bloated, request for a new ist not answered within 3 days

I sent a message about a bloated battery on sunday 14.6.15. I did not get an answer to that since then.

How Long will I have to wait for an answer?

Because there is no answer I am not shure if my request has been read.

crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 0

crwdns2942205:01crwdne2942205:0:

Where did you sent it to

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934285:0crwdne2934285:0