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The Western Digital My Passport Ultra is a USB 3.0 portable storage device with capacities from 500 GB up to 5 TB.

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Hard disk not getting "detected"?

hi i have a WD my passport ultra 1 TB hard drive. it was working completely fine, until one day it stopped getting detected

1) i tried putting other cables , NOT HELPED

2) also tried in other laptops , NOT HELPED

3) recently tried with a Macbook Pro 13", it showed for a second, but hanged my laptop

after restarting it, it didnt show evev once, althought IT IS BEING SHOWN in the disk utility, it is NOT getting repaired, but teliing to format it

4) there is NO CLICKING sound or any sound coming from inside it

HELP ME please. as very valuable file is inside it

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I was able to see the data inside the HDD with a linux version included in the Hiren's 15.2 CD also i could copy some files I needed but with 0 KB no luck yet, still working on it. you may use some of the software included in the OS for HDD repairs , you may have to go to system tools and deal with the program TestDisk 6.14. Good luck!

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This drive comes with its own backup software in the Mac version. When it was working did your desk icon look like a Time Machine icon or was it a WD type of icon? Also, check,from the desktop, under preferences > general and see if the box is checked to see external drives.

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See if one of the better 3rd party drive/file recovery applications will work.

But you'll need to use the one for the OS the files were created with, was that a Windows system or a Mac system?

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its mac OS X 10.10.5. tried all WD softwares, none helped. tried it with my windows pc too, in vain. can u guide me a teardown to restore my data.

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@niczrie - At this point I think you'll need to ship your drive off to a data recovery service. What they will do is take the drive apart in a very special clean room and using microscopic tools repair the damaged heads and/or replace the spindle motor which is likely the issue here. There is nothing you can do to fix a drive as you need very social tools and an ultra clean room which is like what they create chips. Sadly this is a very expensive! So be sure the data is worth it.

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I would first try the actual in a different external enclosure before spending big bucks on a repair service.

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This drive comes with its own backup software in the Mac version. When it was working did your desk icon look like a Time Machine icon or was it a WD type of icon?

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this has happen to all my drives from WD if you don't format them once a year they get messed up and lock up for some reason I have a newer one that just did this to me and its full of stuff i dont want to lose so from now on I am going to go to other companies for my external hard drives

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When I run the WD utilities program on my Passport Ultra, it will scan and test the drive and then tells me that the drive has "passed." Then within 1 minute it then tells me that it has detected an error.

I had to send out an older WD disk last year and it cost me $$ to get the data off and the drive was shot anyway. Besides the Ultra, I also have a 2.0 TB and a 3.0 TB "My Books."

You think I'd learn?

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I can't find my hard disk anywhere on my computer. The light comes on, it sounds and feels like the HD is working but it will not identify on any computer, regardless of drivers or in the drive manager. I opened it and the corners of the board look like they got hot. Is it worth it to replace the board?

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I’ve had and solved this same issue multiple times with two different WD My Passport drives; I thought they both had failed and we’re not recognizable on my Mac or any other computer.

You must boot your Mac in recovery mode (CMD-R while booting), mount, and run First Aid on the disks through the Disk Utility there. YOU MUST use the recovery mode Disk Utility to repair; it will not appear in your booted Disk Utility.

I hope that someone finds this useful. I thought I had lost years of music production backups, but i was able to save it with this method. Will be switching to a different brand of drives.

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I created an iFixit account just to say thank you for this! Your suggestion worked perfectly and I was able to repair an external drive which wasn't showing up in OSX at all, saving me so much time and effort. Thank you again.

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