MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
-
***I am aware this could be an inadvertent diagnosic reset from a technical support repair attempt which did not trip the permanent counter. That said if it the error came from a diagnostic reset error it happened early enough to not be a red flag to sideline it as ewaste at 21 pages, especially for $59. The unit was a risk from the beginning given the screen is $200+, brands to the printer and can't be reused and if you misdiagnose it you can't return the used part.***
+
***I am aware this could be an inadvertent diagnosic reset from a technicians repair attempt which did not trip the permanent counter. That said if it the error came from a diagnostic reset error it happened early enough to not be a red flag to sideline it as waste at 21 pages, especially for $59. The unit was a risk from the beginning given the screen is $200+, brands to the printer and can't be reused. The places with the part will not accept returns due to the branding.***
-
***I took the risk on fixing this unit because I knew the firmware sometimes revives these MS631s when it occours. As long as you update it past a certain point the printer will never be affected due to bad firmware.***
+
***I took the risk on fixing this unit because I knew the firmware sometimes revives the touchscreen Lexmarks with issues and the MS631 can see periodic occurrences. The trick to fix it for good is to update it past a certain point so the printer will never be affected by bad firmware.***
[/quote]
I grabbed this MS631 because of a bad touchscreen from a company that noted the repair cost for the panel was $200+. I confirmed the price, and the printer pairing issue remains. The MS631 is the same as the MS621 (with a touchscreen, +15k pages drum lifetime, and different toner CRUM IDs), but the price made the risk worth taking, given what the major parts that aren't machine locked are worth.
It turned out to be a bad touchscreen connection that caused the issue, and given that the MS631 is dependent on it, nerfed it and made it "useless", and a very cheap risk. It came from a facility participating in Lexmark SupplyPlus (facility purchases the printer outright but gets a discount on supplies, not the same as the MPS version they had with the MS621 and older, where "contract" units take retail and Contract toner CRUM IDs, and were built with different controller flagging). It's the same supplies I buy outside of it, but with a discount, AFAIK. That’s how I knew it wasn't factory fresh when I got it, compounded by missing drum packing material you would see on an actual 0-page printer.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. I also noticed a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards prior use, indicating a possible reset. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs after you use the printer and complete a print cycle, but some toner may arrive during shipping (although it shouldn't be much). Based on those little cues, I believe this was lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely ~21 pages before I received it (now up to 28 due to my meter count test, as the logic is that 26 were permanently logged, and I added 2; thus, the permanent counter increased to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
That said, I am also conflicted. I checked a NIB (opened, unused) CX431 color laser. I found 26 pages on the permanent counter with all the original unit packing materials, including the ITB protector (no foam or other factory material). It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum and toner. I'm not sure if one can transfer the drums between printers, but SWP toners are locked to the specific shipping machine.
Now for a used CX431:
[image|3646979]
Meter counts are as follows
* Permanent (Color+Mono): 1,288
* Visible color+mono: 1,257
* All other details are written in Sharpie on this image. This unit has a 31-page gap between permanent and visible (printed) pages, likely due to the complexity of adjusting the CMYK registration on color lasers. The new one is almost as high, even with zero user prints.
Based on these clues and the meter oddity between the two, is this likely diagnostic testing triggering a reset, or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given that I risked losing its current cycle count in my MS621 by performing a maintenance mode reset (1), and it stuck. However, I'm a little unsure.
(1) Put the pitchforks down. The foam seal, where the toner entry port mates with the drum, is degraded due to compression and is partially crumpled. The drum I tried it on is already on borrowed time, as the failure will eventually cause a print defect. THIS IS MY UNIT. THE DRUM IS NEAR THE ''END OF LIFE. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting two pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
-
***I am aware this could be an inadvertent diagnosic reset which did not trip the permanent counter. That said if it the error came from a diagnostic reset error it happened early enough to not be a red flag to sideline it as ewaste at 21 pages, espeically for $59. The unit was a risk from the beginning given the screen is $200+, brands to the printer and can't be reused and if you misdiagnose it you can't return the used part.***
+
***I am aware this could be an inadvertent diagnosic reset from a technical support repair attempt which did not trip the permanent counter. That said if it the error came from a diagnostic reset error it happened early enough to not be a red flag to sideline it as ewaste at 21 pages, especially for $59. The unit was a risk from the beginning given the screen is $200+, brands to the printer and can't be reused and if you misdiagnose it you can't return the used part.***
***I took the risk on fixing this unit because I knew the firmware sometimes revives these MS631s when it occours. As long as you update it past a certain point the printer will never be affected due to bad firmware.***
[/quote]
I grabbed this MS631 because of a bad touchscreen from a company that noted the repair cost for the panel was $200+. I confirmed the price, and the printer pairing issue remains. The MS631 is the same as the MS621 (with a touchscreen, +15k pages drum lifetime, and different toner CRUM IDs), but the price made the risk worth taking, given what the major parts that aren't machine locked are worth.
It turned out to be a bad touchscreen connection that caused the issue, and given that the MS631 is dependent on it, nerfed it and made it "useless", and a very cheap risk. It came from a facility participating in Lexmark SupplyPlus (facility purchases the printer outright but gets a discount on supplies, not the same as the MPS version they had with the MS621 and older, where "contract" units take retail and Contract toner CRUM IDs, and were built with different controller flagging). It's the same supplies I buy outside of it, but with a discount, AFAIK. That’s how I knew it wasn't factory fresh when I got it, compounded by missing drum packing material you would see on an actual 0-page printer.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. I also noticed a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards prior use, indicating a possible reset. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
-
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
+
This only occurs after you use the printer and complete a print cycle, but some toner may arrive during shipping (although it shouldn't be much). Based on those little cues, I believe this was lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely ~21 pages before I received it (now up to 28 due to my meter count test, as the logic is that 26 were permanently logged, and I added 2; thus, the permanent counter increased to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
-
That said, I am also conflicted. I checked a NIB (opened, unused) CX431 color laser. I found 26 pages on the permanent counter with all the original unit packing materials, including the ITB protector (no foam or other factory material). It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum and toner. I don't know if one can transfer the drums between printers, but SWP toners are locked to the shipping machine.
+
That said, I am also conflicted. I checked a NIB (opened, unused) CX431 color laser. I found 26 pages on the permanent counter with all the original unit packing materials, including the ITB protector (no foam or other factory material). It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum and toner. I'm not sure if one can transfer the drums between printers, but SWP toners are locked to the specific shipping machine.
Now for a used CX431:
[image|3646979]
Meter counts are as follows
* Permanent (Color+Mono): 1,288
* Visible color+mono: 1,257
-
* All other details are written in Sharpie on this image. This unit has a 31-page permanent vs. visible (printed page) gap, likely due to the complexity of adjusting the CMYK registration on color lasers. The new one is almost as high, even with zero user prints.
-
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given that I risked losing its current cycle count in my MS621 by doing a maintenance mode reset(1), and it stuck. However, I'm a little unsure.
+
* All other details are written in Sharpie on this image. This unit has a 31-page gap between permanent and visible (printed) pages, likely due to the complexity of adjusting the CMYK registration on color lasers. The new one is almost as high, even with zero user prints.
+
Based on these clues and the meter oddity between the two, is this likely diagnostic testing triggering a reset, or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given that I risked losing its current cycle count in my MS621 by performing a maintenance mode reset (1), and it stuck. However, I'm a little unsure.
-
(1) Put the pitchforks down. The foam seal where the toner entry port mates up with the drum is degraded due to compression and is partially crumpled. The drum I tried it on is already on borrowed time, as the failure will eventually cause a print defect. THIS IS MY UNIT. THE DRUM IS NEAR THE ''END OF LIFE. I have a spare.''
+
(1) Put the pitchforks down. The foam seal, where the toner entry port mates with the drum, is degraded due to compression and is partially crumpled. The drum I tried it on is already on borrowed time, as the failure will eventually cause a print defect. THIS IS MY UNIT. THE DRUM IS NEAR THE ''END OF LIFE. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
-
After putting 2 pages on it to make sure it is counting:
+
After putting two pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
***I am aware this could be an inadvertent diagnosic reset which did not trip the permanent counter. That said if it the error came from a diagnostic reset error it happened early enough to not be a red flag to sideline it as ewaste at 21 pages, espeically for $59. The unit was a risk from the beginning given the screen is $200+, brands to the printer and can't be reused and if you misdiagnose it you can't return the used part.***
***I took the risk on fixing this unit because I knew the firmware sometimes revives these MS631s when it occours. As long as you update it past a certain point the printer will never be affected due to bad firmware.***
[/quote]
I grabbed this MS631 because of a bad touchscreen from a company that noted the repair cost for the panel was $200+. I confirmed the price, and the printer pairing issue remains. The MS631 is the same as the MS621 (with a touchscreen, +15k pages drum lifetime, and different toner CRUM IDs), but the price made the risk worth taking, given what the major parts that aren't machine locked are worth.
-
It turned out to be a bad touchscreen connection that caused the issue, and given that the MS631 is dependent on it, nerfed it and made it "useless", and a very cheap risk. It came from a facility participating in Lexmark SupplyPlus (facility purchases the printer outright but gets a discount on supplies, not the same as the MSP version they had with the MS621 and older, where "contract" units take retail and Contract toner CRUM IDs. It's the same supplies I buy outside of it, but with a discount, AFAIK. That’s how I knew it wasn't factory fresh when I got it, compounded by missing drum packing material you would see on an actual 0-page printer.
+
It turned out to be a bad touchscreen connection that caused the issue, and given that the MS631 is dependent on it, nerfed it and made it "useless", and a very cheap risk. It came from a facility participating in Lexmark SupplyPlus (facility purchases the printer outright but gets a discount on supplies, not the same as the MPS version they had with the MS621 and older, where "contract" units take retail and Contract toner CRUM IDs, and were built with different controller flagging). It's the same supplies I buy outside of it, but with a discount, AFAIK. That’s how I knew it wasn't factory fresh when I got it, compounded by missing drum packing material you would see on an actual 0-page printer.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. I also noticed a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards prior use, indicating a possible reset. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
That said, I am also conflicted. I checked a NIB (opened, unused) CX431 color laser. I found 26 pages on the permanent counter with all the original unit packing materials, including the ITB protector (no foam or other factory material). It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum and toner. I don't know if one can transfer the drums between printers, but SWP toners are locked to the shipping machine.
Now for a used CX431:
[image|3646979]
Meter counts are as follows
* Permanent (Color+Mono): 1,288
* Visible color+mono: 1,257
* All other details are written in Sharpie on this image. This unit has a 31-page permanent vs. visible (printed page) gap, likely due to the complexity of adjusting the CMYK registration on color lasers. The new one is almost as high, even with zero user prints.
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given that I risked losing its current cycle count in my MS621 by doing a maintenance mode reset(1), and it stuck. However, I'm a little unsure.
(1) Put the pitchforks down. The foam seal where the toner entry port mates up with the drum is degraded due to compression and is partially crumpled. The drum I tried it on is already on borrowed time, as the failure will eventually cause a print defect. THIS IS MY UNIT. THE DRUM IS NEAR THE ''END OF LIFE. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
-
***I am aware this could be from a diag reset I do not know how to repeat. That said if it the error came from a diagnostic reset error it happened early enough to not be a red flag to sideline it at 21 pages, espeically for $59.***
+
***I am aware this could be an inadvertent diagnosic reset which did not trip the permanent counter. That said if it the error came from a diagnostic reset error it happened early enough to not be a red flag to sideline it as ewaste at 21 pages, espeically for $59. The unit was a risk from the beginning given the screen is $200+, brands to the printer and can't be reused and if you misdiagnose it you can't return the used part.***
-
***I already took a massive risk on the unit, given the screen is $200+ and pairs to the printer (and can't be reused once installed). I took the risk on fixing this unit because I knew the firmware sometimes revives these MS631s when it occours. Yes, I applied the newer firmware so it will never have the problem.***
+
***I took the risk on fixing this unit because I knew the firmware sometimes revives these MS631s when it occours. As long as you update it past a certain point the printer will never be affected due to bad firmware.***
[/quote]
-
I grabbed this MS631 because of a bad touchscreen from a company that noted the repair cost for the panel was $200+. I confirmed the price and the printer pairing issue remains. The MS631 is basically the same as the MS621, but the price made the risk worth taking, given what the major parts are worth.
+
I grabbed this MS631 because of a bad touchscreen from a company that noted the repair cost for the panel was $200+. I confirmed the price, and the printer pairing issue remains. The MS631 is the same as the MS621 (with a touchscreen, +15k pages drum lifetime, and different toner CRUM IDs), but the price made the risk worth taking, given what the major parts that aren't machine locked are worth.
-
It turned out to be a bad touchscreen connection that caused the issue, and given that the MS631 is dependent on it, nerfed it and made it "useless" and cheap. It came from a facility participating in Lexmark's SupplyPlus contract supply program, where the facility purchases the printer outright but gets a discount on supplies. That’s how I knew it wasn't factory fresh when I got it and knew if anything funny happened to show it was likely reset.
+
It turned out to be a bad touchscreen connection that caused the issue, and given that the MS631 is dependent on it, nerfed it and made it "useless", and a very cheap risk. It came from a facility participating in Lexmark SupplyPlus (facility purchases the printer outright but gets a discount on supplies, not the same as the MSP version they had with the MS621 and older, where "contract" units take retail and Contract toner CRUM IDs. It's the same supplies I buy outside of it, but with a discount, AFAIK. That’s how I knew it wasn't factory fresh when I got it, compounded by missing drum packing material you would see on an actual 0-page printer.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. I also noticed a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards prior use, indicating a possible reset. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
That said, I am also conflicted. I checked a NIB (opened, unused) CX431 color laser. I found 26 pages on the permanent counter with all the original unit packing materials, including the ITB protector (no foam or other factory material). It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum and toner. I don't know if one can transfer the drums between printers, but SWP toners are locked to the shipping machine.
Now for a used CX431:
[image|3646979]
Meter counts are as follows
* Permanent (Color+Mono): 1,288
* Visible color+mono: 1,257
-
* All other details are written in Sharpie on this image. This unit has a 31page permanent vs visible (printed page) gap. Likely due to the complexity of adjusting the CMYK registration on color lasers. That's why the new one is high even with 0 user run prints.
+
* All other details are written in Sharpie on this image. This unit has a 31-page permanent vs. visible (printed page) gap, likely due to the complexity of adjusting the CMYK registration on color lasers. The new one is almost as high, even with zero user prints.
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given that I risked losing its current cycle count in my MS621 by doing a maintenance mode reset(1), and it stuck. However, I'm a little unsure.
(1) Put the pitchforks down. The foam seal where the toner entry port mates up with the drum is degraded due to compression and is partially crumpled. The drum I tried it on is already on borrowed time, as the failure will eventually cause a print defect. THIS IS MY UNIT. THE DRUM IS NEAR THE ''END OF LIFE. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
***I am aware this could be from a diag reset I do not know how to repeat. That said if it the error came from a diagnostic reset error it happened early enough to not be a red flag to sideline it at 21 pages, espeically for $59.***
***I already took a massive risk on the unit, given the screen is $200+ and pairs to the printer (and can't be reused once installed). I took the risk on fixing this unit because I knew the firmware sometimes revives these MS631s when it occours. Yes, I applied the newer firmware so it will never have the problem.***
[/quote]
-
I grabbed this MS631 because of a bad touchscreen from a company that noted the repair cost for the panel was $200+. I confirmed this was right, and it locks to one machine permanently. It's the same as the MS621, but the price made the risk worth taking, given what the major parts are worth.
+
I grabbed this MS631 because of a bad touchscreen from a company that noted the repair cost for the panel was $200+. I confirmed the price and the printer pairing issue remains. The MS631 is basically the same as the MS621, but the price made the risk worth taking, given what the major parts are worth.
-
It turned out to be a bad connection to the touchscreen that caused the issue, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contract supply program, where the facility purchases the printer outright but gets a discount on supplies. That’s how I know it wasn't factory fresh when I got it.
+
It turned out to be a bad touchscreen connection that caused the issue, and given that the MS631 is dependent on it, nerfed it and made it "useless" and cheap. It came from a facility participating in Lexmark's SupplyPlus contract supply program, where the facility purchases the printer outright but gets a discount on supplies. That’s how I knew it wasn't factory fresh when I got it and knew if anything funny happened to show it was likely reset.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. I also noticed a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards prior use, indicating a possible reset. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
That said, I am also conflicted. I checked a NIB (opened, unused) CX431 color laser. I found 26 pages on the permanent counter with all the original unit packing materials, including the ITB protector (no foam or other factory material). It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum and toner. I don't know if one can transfer the drums between printers, but SWP toners are locked to the shipping machine.
Now for a used CX431:
[image|3646979]
Meter counts are as follows
* Permanent (Color+Mono): 1,288
* Visible color+mono: 1,257
* All other details are written in Sharpie on this image. This unit has a 31 page permanent vs visible (printed page) gap. Likely due to the complexity of adjusting the CMYK registration on color lasers. That's why the new one is high even with 0 user run prints.
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given that I risked losing its current cycle count in my MS621 by doing a maintenance mode reset(1), and it stuck. However, I'm a little unsure.
(1) Put the pitchforks down. The foam seal where the toner entry port mates up with the drum is degraded due to compression and is partially crumpled. The drum I tried it on is already on borrowed time, as the failure will eventually cause a print defect. THIS IS MY UNIT. THE DRUM IS NEAR THE ''END OF LIFE. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
***I am aware this could be from a diag reset I do not know how to repeat. That said if it the error came from a diagnostic reset error it happened early enough to not be a red flag to sideline it at 21 pages, espeically for $59.***
***I already took a massive risk on the unit, given the screen is $200+ and pairs to the printer (and can't be reused once installed). I took the risk on fixing this unit because I knew the firmware sometimes revives these MS631s when it occours. Yes, I applied the newer firmware so it will never have the problem.***
[/quote]
I grabbed this MS631 because of a bad touchscreen from a company that noted the repair cost for the panel was $200+. I confirmed this was right, and it locks to one machine permanently. It's the same as the MS621, but the price made the risk worth taking, given what the major parts are worth.
It turned out to be a bad connection to the touchscreen that caused the issue, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contract supply program, where the facility purchases the printer outright but gets a discount on supplies. That’s how I know it wasn't factory fresh when I got it.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. I also noticed a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards prior use, indicating a possible reset. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
That said, I am also conflicted. I checked a NIB (opened, unused) CX431 color laser. I found 26 pages on the permanent counter with all the original unit packing materials, including the ITB protector (no foam or other factory material). It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum and toner. I don't know if one can transfer the drums between printers, but SWP toners are locked to the shipping machine.
Now for a used CX431:
[image|3646979]
Meter counts are as follows
* Permanent (Color+Mono): 1,288
* Visible color+mono: 1,257
-
* All other details are written in Sharpie on this image. This uni has a 31 page permanent vs visible gap. Likely due to the complexity of adjusting the CMYK registration.
+
* All other details are written in Sharpie on this image. This unit has a 31 page permanent vs visible (printed page) gap. Likely due to the complexity of adjusting the CMYK registration on color lasers. That's why the new one is high even with 0 user run prints.
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given that I risked losing its current cycle count in my MS621 by doing a maintenance mode reset(1), and it stuck. However, I'm a little unsure.
(1) Put the pitchforks down. The foam seal where the toner entry port mates up with the drum is degraded due to compression and is partially crumpled. The drum I tried it on is already on borrowed time, as the failure will eventually cause a print defect. THIS IS MY UNIT. THE DRUM IS NEAR THE ''END OF LIFE. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
***I am aware this could be from a diag reset I do not know how to repeat. That said if it the error came from a diagnostic reset error it happened early enough to not be a red flag to sideline it at 21 pages, espeically for $59.***
***I already took a massive risk on the unit, given the screen is $200+ and pairs to the printer (and can't be reused once installed). I took the risk on fixing this unit because I knew the firmware sometimes revives these MS631s when it occours. Yes, I applied the newer firmware so it will never have the problem.***
[/quote]
I grabbed this MS631 because of a bad touchscreen from a company that noted the repair cost for the panel was $200+. I confirmed this was right, and it locks to one machine permanently. It's the same as the MS621, but the price made the risk worth taking, given what the major parts are worth.
It turned out to be a bad connection to the touchscreen that caused the issue, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contract supply program, where the facility purchases the printer outright but gets a discount on supplies. That’s how I know it wasn't factory fresh when I got it.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. I also noticed a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards prior use, indicating a possible reset. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
That said, I am also conflicted. I checked a NIB (opened, unused) CX431 color laser. I found 26 pages on the permanent counter with all the original unit packing materials, including the ITB protector (no foam or other factory material). It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum and toner. I don't know if one can transfer the drums between printers, but SWP toners are locked to the shipping machine.
Now for a used CX431:
[image|3646979]
Meter counts are as follows
* Permanent (Color+Mono): 1,288
* Visible color+mono: 1,257
-
* All other details are written in Sharpie on this image.
+
* All other details are written in Sharpie on this image. This uni has a 31 page permanent vs visible gap. Likely due to the complexity of adjusting the CMYK registration.
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given that I risked losing its current cycle count in my MS621 by doing a maintenance mode reset(1), and it stuck. However, I'm a little unsure.
(1) Put the pitchforks down. The foam seal where the toner entry port mates up with the drum is degraded due to compression and is partially crumpled. The drum I tried it on is already on borrowed time, as the failure will eventually cause a print defect. THIS IS MY UNIT. THE DRUM IS NEAR THE ''END OF LIFE. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
***I am aware this could be from a diag reset I do not know how to repeat. That said if it the error came from a diagnostic reset error it happened early enough to not be a red flag to sideline it at 21 pages, espeically for $59.***
***I already took a massive risk on the unit, given the screen is $200+ and pairs to the printer (and can't be reused once installed). I took the risk on fixing this unit because I knew the firmware sometimes revives these MS631s when it occours. Yes, I applied the newer firmware so it will never have the problem.***
[/quote]
I grabbed this MS631 because of a bad touchscreen from a company that noted the repair cost for the panel was $200+. I confirmed this was right, and it locks to one machine permanently. It's the same as the MS621, but the price made the risk worth taking, given what the major parts are worth.
It turned out to be a bad connection to the touchscreen that caused the issue, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contract supply program, where the facility purchases the printer outright but gets a discount on supplies. That’s how I know it wasn't factory fresh when I got it.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. I also noticed a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards prior use, indicating a possible reset. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
That said, I am also conflicted. I checked a NIB (opened, unused) CX431 color laser. I found 26 pages on the permanent counter with all the original unit packing materials, including the ITB protector (no foam or other factory material). It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum and toner. I don't know if one can transfer the drums between printers, but SWP toners are locked to the shipping machine.
+
Now for a used CX431:
+
+
[image|3646979]
+
+
Meter counts are as follows
+
+
* Permanent (Color+Mono): 1,288
+
* Visible color+mono: 1,257
+
* All other details are written in Sharpie on this image.
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given that I risked losing its current cycle count in my MS621 by doing a maintenance mode reset(1), and it stuck. However, I'm a little unsure.
(1) Put the pitchforks down. The foam seal where the toner entry port mates up with the drum is degraded due to compression and is partially crumpled. The drum I tried it on is already on borrowed time, as the failure will eventually cause a print defect. THIS IS MY UNIT. THE DRUM IS NEAR THE ''END OF LIFE. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
***I am aware this could be from a diag reset I do not know how to repeat. That said if it the error came from a diagnostic reset error it happened early enough to not be a red flag to sideline it at 21 pages, espeically for $59.***
***I already took a massive risk on the unit, given the screen is $200+ and pairs to the printer (and can't be reused once installed). I took the risk on fixing this unit because I knew the firmware sometimes revives these MS631s when it occours. Yes, I applied the newer firmware so it will never have the problem.***
[/quote]
-
I grabbed this MS631 because of a bad touchscreen from a company that noted the repair cost for the panel was $200+. I confirmed that this was right, and it locks to one machine permanently. But for the price, the risk was worth it. It's the same as the MS621, but the price made the risk worth taking, given what the major parts are worth.
+
I grabbed this MS631 because of a bad touchscreen from a company that noted the repair cost for the panel was $200+. I confirmed this was right, and it locks to one machine permanently. It's the same as the MS621, but the price made the risk worth taking, given what the major parts are worth.
It turned out to be a bad connection to the touchscreen that caused the issue, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contract supply program, where the facility purchases the printer outright but gets a discount on supplies. That’s how I know it wasn't factory fresh when I got it.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. I also noticed a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards prior use, indicating a possible reset. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
That said, I am also conflicted. I checked a NIB (opened, unused) CX431 color laser. I found 26 pages on the permanent counter with all the original unit packing materials, including the ITB protector (no foam or other factory material). It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum and toner. I don't know if one can transfer the drums between printers, but SWP toners are locked to the shipping machine.
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given that I risked losing its current cycle count in my MS621 by doing a maintenance mode reset(1), and it stuck. However, I'm a little unsure.
(1) Put the pitchforks down. The foam seal where the toner entry port mates up with the drum is degraded due to compression and is partially crumpled. The drum I tried it on is already on borrowed time, as the failure will eventually cause a print defect. THIS IS MY UNIT. THE DRUM IS NEAR THE ''END OF LIFE. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
-
***I am aware this could be a caused a diag reset I do not know how to repeat. That said if it is a diagnostic meter reset error it happened early enough to not be a red flag to sideline it at 21 pages, espeically for $59.***
+
***I am aware this could be from a diag reset I do not know how to repeat. That said if it the error came from a diagnostic reset error it happened early enough to not be a red flag to sideline it at 21 pages, espeically for $59.***
***I already took a massive risk on the unit, given the screen is $200+ and pairs to the printer (and can't be reused once installed). I took the risk on fixing this unit because I knew the firmware sometimes revives these MS631s when it occours. Yes, I applied the newer firmware so it will never have the problem.***
[/quote]
I grabbed this MS631 because of a bad touchscreen from a company that noted the repair cost for the panel was $200+. I confirmed that this was right, and it locks to one machine permanently. But for the price, the risk was worth it. It's the same as the MS621, but the price made the risk worth taking, given what the major parts are worth.
It turned out to be a bad connection to the touchscreen that caused the issue, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contract supply program, where the facility purchases the printer outright but gets a discount on supplies. That’s how I know it wasn't factory fresh when I got it.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. I also noticed a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards prior use, indicating a possible reset. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
That said, I am also conflicted. I checked a NIB (opened, unused) CX431 color laser. I found 26 pages on the permanent counter with all the original unit packing materials, including the ITB protector (no foam or other factory material). It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum and toner. I don't know if one can transfer the drums between printers, but SWP toners are locked to the shipping machine.
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given that I risked losing its current cycle count in my MS621 by doing a maintenance mode reset(1), and it stuck. However, I'm a little unsure.
(1) Put the pitchforks down. The foam seal where the toner entry port mates up with the drum is degraded due to compression and is partially crumpled. The drum I tried it on is already on borrowed time, as the failure will eventually cause a print defect. THIS IS MY UNIT. THE DRUM IS NEAR THE ''END OF LIFE. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
***I am aware this could be a caused a diag reset I do not know how to repeat. That said if it is a diagnostic meter reset error it happened early enough to not be a red flag to sideline it at 21 pages, espeically for $59.***
***I already took a massive risk on the unit, given the screen is $200+ and pairs to the printer (and can't be reused once installed). I took the risk on fixing this unit because I knew the firmware sometimes revives these MS631s when it occours. Yes, I applied the newer firmware so it will never have the problem.***
[/quote]
-
I grabbed this MS631 because of a bad touchscreen. With a ~$200+ cost, I would have to purchase a new screen if it persisted as it pairs to the machine. But for the price, the risk was worth it. It's the same as the MS621, but the price made the risk worth taking, given what the major parts are worth.
+
I grabbed this MS631 because of a bad touchscreen from a company that noted the repair cost for the panel was $200+. I confirmed that this was right, and it locks to one machine permanently. But for the price, the risk was worth it. It's the same as the MS621, but the price made the risk worth taking, given what the major parts are worth.
-
It turned out to be a bad connection to the touchscreen, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contract supply program, where the facility purchases the printer outright but gets a discount on supplies. That’s how I know it wasn't factory fresh when I got it.
+
It turned out to be a bad connection to the touchscreen that caused the issue, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contract supply program, where the facility purchases the printer outright but gets a discount on supplies. That’s how I know it wasn't factory fresh when I got it.
-
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. The other mark I noticed was a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards use in the form of residual toner, which was also transferred to the flap. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
+
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. I also noticed a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards prior use, indicating a possible reset. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
-
That said, I am also conflicted. I checked an NIB (opened, unused) CX431 color laser. I found 26 pages on the permanent counter with all the original unit packing materials, including the ITB protector (no foam or other factory material). It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum and toner. I don't know if one can transfer the drums between printers, but SWP toners are locked to the shipping machine.
+
That said, I am also conflicted. I checked a NIB (opened, unused) CX431 color laser. I found 26 pages on the permanent counter with all the original unit packing materials, including the ITB protector (no foam or other factory material). It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum and toner. I don't know if one can transfer the drums between printers, but SWP toners are locked to the shipping machine.
-
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given that I risked losing the drum's cycle count in my MS621 by doing a maintenance mode reset(1), and it stuck. However, I'm a little unsure.
+
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given that I risked losing its current cycle count in my MS621 by doing a maintenance mode reset(1), and it stuck. However, I'm a little unsure.
(1) Put the pitchforks down. The foam seal where the toner entry port mates up with the drum is degraded due to compression and is partially crumpled. The drum I tried it on is already on borrowed time, as the failure will eventually cause a print defect. THIS IS MY UNIT. THE DRUM IS NEAR THE ''END OF LIFE. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
-
***I am aware this could be a meter error from a diag reset I do not know how to repeat. That said if it is a diagnostic meter reset error it happened early enough to not be a red flag to sideline it at 21 pages. For $59, I can live with the meter error. I already took a massive risk on the unit, given the screen is $200+ and pairs to the printer (and can't be reused once installed). I took the risk on fixing this unit because I knew the MS631 can sometimes recovered with a firmware upgrade to fix the touchscreen issue when it occurs ahead of the purchase.***
+
***I am aware this could be a caused a diag reset I do not know how to repeat. That said if it is a diagnostic meter reset error it happened early enough to not be a red flag to sideline it at 21 pages, espeically for $59.***
-
***Yes, I applied the newer firmware so it will never have the problem.***
+
***I already took a massive risk on the unit, given the screen is $200+ and pairs to the printer (and can't be reused once installed). I took the risk on fixing this unit because I knew the firmware sometimes revives these MS631s when it occours. Yes, I applied the newer firmware so it will never have the problem.***
[/quote]
-
I grabbed this MS631 because of a bad touchscreen, with a ~$200+ cost, I had to purchase a new screen if it persisted as it pairs to the machine. But for the price, the risk was worth it. It's the same as the MS621, but the price made the risk worth taking, given what the major parts are worth.
+
I grabbed this MS631 because of a bad touchscreen. With a ~$200+ cost, I would have to purchase a new screen if it persisted as it pairs to the machine. But for the price, the risk was worth it. It's the same as the MS621, but the price made the risk worth taking, given what the major parts are worth.
It turned out to be a bad connection to the touchscreen, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contract supply program, where the facility purchases the printer outright but gets a discount on supplies. That’s how I know it wasn't factory fresh when I got it.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. The other mark I noticed was a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards use in the form of residual toner, which was also transferred to the flap. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
That said, I am also conflicted. I checked an NIB (opened, unused) CX431 color laser. I found 26 pages on the permanent counter with all the original unit packing materials, including the ITB protector (no foam or other factory material). It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum and toner. I don't know if one can transfer the drums between printers, but SWP toners are locked to the shipping machine.
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given that I risked losing the drum's cycle count in my MS621 by doing a maintenance mode reset(1), and it stuck. However, I'm a little unsure.
(1) Put the pitchforks down. The foam seal where the toner entry port mates up with the drum is degraded due to compression and is partially crumpled. The drum I tried it on is already on borrowed time, as the failure will eventually cause a print defect. THIS IS MY UNIT. THE DRUM IS NEAR THE ''END OF LIFE. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
***I am aware this could be a meter error from a diag reset I do not know how to repeat. That said if it is a diagnostic meter reset error it happened early enough to not be a red flag to sideline it at 21 pages. For $59, I can live with the meter error. I already took a massive risk on the unit, given the screen is $200+ and pairs to the printer (and can't be reused once installed). I took the risk on fixing this unit because I knew the MS631 can sometimes recovered with a firmware upgrade to fix the touchscreen issue when it occurs ahead of the purchase.***
***Yes, I applied the newer firmware so it will never have the problem.***
[/quote]
-
I grabbed this MS631 because it had a bad touchscreen. The repair was major and well into the $200+ range for a new screen, which explained the price I paid for it. It's the same as the MS621, but the price made the risk worth taking given what the major parts are worth.
+
I grabbed this MS631 because of a bad touchscreen, with a ~$200+ cost, I had to purchase a new screen if it persisted as it pairs to the machine. But for the price, the risk was worth it. It's the same as the MS621, but the price made the risk worth taking, given what the major parts are worth.
-
It turned out to be a bad connection to the touchscreen, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contract supply program where the facility purchases the printer outright but gets a discount on supplies. That’s how I know it wasn't exactly factory fresh when I got it.
+
It turned out to be a bad connection to the touchscreen, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contract supply program, where the facility purchases the printer outright but gets a discount on supplies. That’s how I know it wasn't factory fresh when I got it.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. The other mark I noticed was a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards use in the form of residual toner, which was also transferred to the flap. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
-
That said, I am also conflicted. I checked an NIB (opened, unused) CX431 color laser and found a count of 26 on the permanent counter with all of the original unit packing materials, including the ITB protector. But no foam or other factory material. It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum. I don't know if one can transfer these between printers, especially given SWP toners are locked to the shipping machine.
+
That said, I am also conflicted. I checked an NIB (opened, unused) CX431 color laser. I found 26 pages on the permanent counter with all the original unit packing materials, including the ITB protector (no foam or other factory material). It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum and toner. I don't know if one can transfer the drums between printers, but SWP toners are locked to the shipping machine.
-
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given I risked losing count of the drum in my MS621 by doing a maintenance mode reset(1), and it stuck, but on the other hand, I'm a little unsure
+
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given that I risked losing the drum's cycle count in my MS621 by doing a maintenance mode reset(1), and it stuck. However, I'm a little unsure.
-
(1) Put the pitchforks down. The foam seal where the toner entry port mates up with the drum is degraded due to compression and partially crumpled. The drum I tried it on is already on borrowed time, as the failure will eventually cause a print defect. THIS IS MY OWN UNIT. THE DRUM IS NEAR THE ''END OF LIFE. I have a spare.''
+
(1) Put the pitchforks down. The foam seal where the toner entry port mates up with the drum is degraded due to compression and is partially crumpled. The drum I tried it on is already on borrowed time, as the failure will eventually cause a print defect. THIS IS MY UNIT. THE DRUM IS NEAR THE ''END OF LIFE. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
***I am aware this could be a meter error from a diag reset I do not know how to repeat. That said if it is a diagnostic meter reset error it happened early enough to not be a red flag to sideline it at 21 pages. For $59, I can live with the meter error. I already took a massive risk on the unit, given the screen is $200+ and pairs to the printer (and can't be reused once installed). I took the risk on fixing this unit because I knew the MS631 can sometimes recovered with a firmware upgrade to fix the touchscreen issue when it occurs ahead of the purchase.***
***Yes, I applied the newer firmware so it will never have the problem.***
[/quote]
I grabbed this MS631 because it had a bad touchscreen. The repair was major and well into the $200+ range for a new screen, which explained the price I paid for it. It's the same as the MS621, but the price made the risk worth taking given what the major parts are worth.
It turned out to be a bad connection to the touchscreen, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contract supply program where the facility purchases the printer outright but gets a discount on supplies. That’s how I know it wasn't exactly factory fresh when I got it.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. The other mark I noticed was a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards use in the form of residual toner, which was also transferred to the flap. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
-
That said, I am also conflicted, as I checked an NIB (opened, unused) CX431, and I found a count of 26 on the permanent counter with all of the original unit packing materials, including the ITB protector. But no foam or other factory material. It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum. I don't know if one can transfer these between printers especially given SWP toners are locked to the shipping machine.
+
That said, I am also conflicted. I checked an NIB (opened, unused) CX431 color laser and found a count of 26 on the permanent counter with all of the original unit packing materials, including the ITB protector. But no foam or other factory material. It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum. I don't know if one can transfer these between printers, especially given SWP toners are locked to the shipping machine.
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given I risked losing count of the drum in my MS621 by doing a maintenance mode reset(1), and it stuck, but on the other hand, I'm a little unsure
-
(1) Put the pitchforks down—the foam seal where the toner entry port mates up wth the drum is degraded due to compression and being partially crumpled up. ''The drum I tried it on is already on borrowed time as the failure will eventually cause a print defect. THIS IS MY OWN UNIT, THE DRUM IS NEAR END OF LIFE. I have a spare.''
+
(1) Put the pitchforks down. The foam seal where the toner entry port mates up with the drum is degraded due to compression and partially crumpled. The drum I tried it on is already on borrowed time, as the failure will eventually cause a print defect. THIS IS MY OWN UNIT. THE DRUM IS NEAR THE ''END OF LIFE. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
-
***I am aware this could be a meter error from a diag reset I do not know how to repeat. That said if it is a diagnostic meter reset error it happened early enough to not be a red flag to sideline it at 21 pages. For $59, I can live with the meter error. I already took a massive risk on the unit, given the screen is $200+ and pairs to the printer (and can't be reused once installed). I took the risk on fixing this unit because I knew the MS631 can sometimes recovered with a firmware upgrade to fix the touchscreen issue when it occurs ahead of tthe purchase.***
+
***I am aware this could be a meter error from a diag reset I do not know how to repeat. That said if it is a diagnostic meter reset error it happened early enough to not be a red flag to sideline it at 21 pages. For $59, I can live with the meter error. I already took a massive risk on the unit, given the screen is $200+ and pairs to the printer (and can't be reused once installed). I took the risk on fixing this unit because I knew the MS631 can sometimes recovered with a firmware upgrade to fix the touchscreen issue when it occurs ahead of the purchase.***
***Yes, I applied the newer firmware so it will never have the problem.***
[/quote]
I grabbed this MS631 because it had a bad touchscreen. The repair was major and well into the $200+ range for a new screen, which explained the price I paid for it. It's the same as the MS621, but the price made the risk worth taking given what the major parts are worth.
It turned out to be a bad connection to the touchscreen, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contract supply program where the facility purchases the printer outright but gets a discount on supplies. That’s how I know it wasn't exactly factory fresh when I got it.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. The other mark I noticed was a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards use in the form of residual toner, which was also transferred to the flap. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
That said, I am also conflicted, as I checked an NIB (opened, unused) CX431, and I found a count of 26 on the permanent counter with all of the original unit packing materials, including the ITB protector. But no foam or other factory material. It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum. I don't know if one can transfer these between printers especially given SWP toners are locked to the shipping machine.
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given I risked losing count of the drum in my MS621 by doing a maintenance mode reset(1), and it stuck, but on the other hand, I'm a little unsure
(1) Put the pitchforks down—the foam seal where the toner entry port mates up wth the drum is degraded due to compression and being partially crumpled up. ''The drum I tried it on is already on borrowed time as the failure will eventually cause a print defect. THIS IS MY OWN UNIT, THE DRUM IS NEAR END OF LIFE. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
-
***I am aware this could be a meter error from a diag reset I do not know how to repeat. That said if it is a diagnostic meter reset error it happened early enough to not be severe at 21 pages. I can live with it for $59 given I took a massive risk on the unit, given the screen is $200+ and pairs to the printer, so it can't be reused once installed. I took the risk on this unit because I knew the MS631 can sometimes recovered with a firmware upgrade to fix the touchscreen issue when it occurs. Yes, I applied the newer firmware, which fixes it to mitigate the bug.***
+
***I am aware this could be a meter error from a diag reset I do not know how to repeat. That said if it is a diagnostic meter reset error it happened early enough to not be a red flag to sideline it at 21 pages. For $59, I can live with the meter error. I already took a massive risk on the unit, given the screen is $200+ and pairs to the printer (and can't be reused once installed). I took the risk on fixing this unit because I knew the MS631 can sometimes recovered with a firmware upgrade to fix the touchscreen issue when it occurs ahead of tthe purchase.***
+
+
***Yes, I applied the newer firmware so it will never have the problem.***
[/quote]
I grabbed this MS631 because it had a bad touchscreen. The repair was major and well into the $200+ range for a new screen, which explained the price I paid for it. It's the same as the MS621, but the price made the risk worth taking given what the major parts are worth.
It turned out to be a bad connection to the touchscreen, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contract supply program where the facility purchases the printer outright but gets a discount on supplies. That’s how I know it wasn't exactly factory fresh when I got it.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. The other mark I noticed was a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards use in the form of residual toner, which was also transferred to the flap. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
That said, I am also conflicted, as I checked an NIB (opened, unused) CX431, and I found a count of 26 on the permanent counter with all of the original unit packing materials, including the ITB protector. But no foam or other factory material. It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum. I don't know if one can transfer these between printers especially given SWP toners are locked to the shipping machine.
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given I risked losing count of the drum in my MS621 by doing a maintenance mode reset(1), and it stuck, but on the other hand, I'm a little unsure
(1) Put the pitchforks down—the foam seal where the toner entry port mates up wth the drum is degraded due to compression and being partially crumpled up. ''The drum I tried it on is already on borrowed time as the failure will eventually cause a print defect. THIS IS MY OWN UNIT, THE DRUM IS NEAR END OF LIFE. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
-
***I am aware this could be a meter error from a diag reset I do not know how to repeat. That said, if this is a meter discrepancy, so be it. I can live with a 21-page discrepancy for $59. I took a massive risk on the unit, given the screen is $200+ and pairs to the printer, so it can't be reused. I took the risk because I knew the MS631 is one of the units that can sometimes be recovered with a firmware upgrade to fix the touchscreen issue when it occurs. Yes, I applied the newer firmware, which fixes it to mitigate the bug.***
+
***I am aware this could be a meter error from a diag reset I do not know how to repeat. That said if it is a diagnostic meter reset error it happened early enough to not be severe at 21 pages. I can live with it for $59 given I took a massive risk on the unit, given the screen is $200+ and pairs to the printer, so it can't be reused once installed. I took the risk on this unit because I knew the MS631 can sometimes recovered with a firmware upgrade to fix the touchscreen issue when it occurs. Yes, I applied the newer firmware, which fixes it to mitigate the bug.***
[/quote]
I grabbed this MS631 because it had a bad touchscreen. The repair was major and well into the $200+ range for a new screen, which explained the price I paid for it. It's the same as the MS621, but the price made the risk worth taking given what the major parts are worth.
-
It turned out to be a bad connection to the touchscreen, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contract supply program (TL;DR: Cheap supplies,you buy the printer), so it wasn't exactly factory fresh when I got it.
+
It turned out to be a bad connection to the touchscreen, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contract supply program where the facility purchases the printer outright but gets a discount on supplies. That’s how I know it wasn't exactly factory fresh when I got it.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. The other mark I noticed was a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards use in the form of residual toner, which was also transferred to the flap. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
That said, I am also conflicted, as I checked an NIB (opened, unused) CX431, and I found a count of 26 on the permanent counter with all of the original unit packing materials, including the ITB protector. But no foam or other factory material. It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum. I don't know if one can transfer these between printers especially given SWP toners are locked to the shipping machine.
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given I risked losing count of the drum in my MS621 by doing a maintenance mode reset(1), and it stuck, but on the other hand, I'm a little unsure
(1) Put the pitchforks down—the foam seal where the toner entry port mates up wth the drum is degraded due to compression and being partially crumpled up. ''The drum I tried it on is already on borrowed time as the failure will eventually cause a print defect. THIS IS MY OWN UNIT, THE DRUM IS NEAR END OF LIFE. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
***I am aware this could be a meter error from a diag reset I do not know how to repeat. That said, if this is a meter discrepancy, so be it. I can live with a 21-page discrepancy for $59. I took a massive risk on the unit, given the screen is $200+ and pairs to the printer, so it can't be reused. I took the risk because I knew the MS631 is one of the units that can sometimes be recovered with a firmware upgrade to fix the touchscreen issue when it occurs. Yes, I applied the newer firmware, which fixes it to mitigate the bug.***
[/quote]
I grabbed this MS631 because it had a bad touchscreen. The repair was major and well into the $200+ range for a new screen, which explained the price I paid for it. It's the same as the MS621, but the price made the risk worth taking given what the major parts are worth.
It turned out to be a bad connection to the touchscreen, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contract supply program (TL;DR: Cheap supplies, you buy the printer), so it wasn't exactly factory fresh when I got it.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. The other mark I noticed was a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards use in the form of residual toner, which was also transferred to the flap. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
That said, I am also conflicted, as I checked an NIB (opened, unused) CX431, and I found a count of 26 on the permanent counter with all of the original unit packing materials, including the ITB protector. But no foam or other factory material. It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum. I don't know if one can transfer these between printers especially given SWP toners are locked to the shipping machine.
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given I risked losing count of the drum in my MS621 by doing a maintenance mode reset(1), and it stuck, but on the other hand, I'm a little unsure
-
(1) Put the pitchforks down—the foam seal where the toner entry port mates up wth the drum has foam degradation. ''The drum I tried it on is already on borrowed time as it will eventually cause print defects. THIS IS MY OWN UNIT, THE DRUM IS DEGRADING. I have a spare.''
+
(1) Put the pitchforks down—the foam seal where the toner entry port mates up wth the drum is degraded due to compression and being partially crumpled up. ''The drum I tried it on is already on borrowed time as the failure will eventually cause a print defect. THIS IS MY OWN UNIT, THE DRUM IS NEAR END OF LIFE. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
***I am aware this could be a meter error from a diag reset I do not know how to repeat. That said, if this is a meter discrepancy, so be it. I can live with a 21-page discrepancy for $59. I took a massive risk on the unit, given the screen is $200+ and pairs to the printer, so it can't be reused. I took the risk because I knew the MS631 is one of the units that can sometimes be recovered with a firmware upgrade to fix the touchscreen issue when it occurs. Yes, I applied the newer firmware, which fixes it to mitigate the bug.***
[/quote]
I grabbed this MS631 because it had a bad touchscreen. The repair was major and well into the $200+ range for a new screen, which explained the price I paid for it. It's the same as the MS621, but the price made the risk worth taking given what the major parts are worth.
It turned out to be a bad connection to the touchscreen, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contract supply program (TL;DR: Cheap supplies, you buy the printer), so it wasn't exactly factory fresh when I got it.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. The other mark I noticed was a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards use in the form of residual toner, which was also transferred to the flap. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
That said, I am also conflicted, as I checked an NIB (opened, unused) CX431, and I found a count of 26 on the permanent counter with all of the original unit packing materials, including the ITB protector. But no foam or other factory material. It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum. I don't know if one can transfer these between printers especially given SWP toners are locked to the shipping machine.
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given I risked losing count of the drum in my MS621 by doing a maintenance mode reset(1), and it stuck, but on the other hand, I'm a little unsure
-
(1) Put the pitchforks down—the foam seal where the toner entry port mates up wth the drum has foam degradation. ''The drum I tried on is already on borrowed time as it will eventually degrade into a print defect. THIS IS MY OWN UNIT, THE DRUM IS DEGRADING. I have a spare.''
+
(1) Put the pitchforks down—the foam seal where the toner entry port mates up wth the drum has foam degradation. ''The drum I tried it on is already on borrowed time as it will eventually cause print defects. THIS IS MY OWN UNIT, THE DRUM IS DEGRADING. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
***I am aware this could be a meter error from a diag reset I do not know how to repeat. That said, if this is a meter discrepancy, so be it. I can live with a 21-page discrepancy for $59. I took a massive risk on the unit, given the screen is $200+ and pairs to the printer, so it can't be reused. I took the risk because I knew the MS631 is one of the units that can sometimes be recovered with a firmware upgrade to fix the touchscreen issue when it occurs. Yes, I applied the newer firmware, which fixes it to mitigate the bug.***
[/quote]
I grabbed this MS631 because it had a bad touchscreen. The repair was major and well into the $200+ range for a new screen, which explained the price I paid for it. It's the same as the MS621, but the price made the risk worth taking given what the major parts are worth.
It turned out to be a bad connection to the touchscreen, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contract supply program (TL;DR: Cheap supplies, you buy the printer), so it wasn't exactly factory fresh when I got it.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. The other mark I noticed was a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards use in the form of residual toner, which was also transferred to the flap. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
-
That said, I am also conflicted, as I checked an NIB (opened, unused) CX431, and I found a count of 26 on the permanent counter with all of the original unit packing materials, including the ITB protector. But no foam or other factory material. It isn't shown as I didn't consider it in the initial photos, but it's a Lexmark SWP (ships with product) drum. The SWP toners do not transfer, but I have never transferred a SWP drum. It may be a smoke screen to prevent the resale of the SWP drum units.
+
That said, I am also conflicted, as I checked an NIB (opened, unused) CX431, and I found a count of 26 on the permanent counter with all of the original unit packing materials, including the ITB protector. But no foam or other factory material. It isn't shown as I didn't consider it in the initial photos, but the MS631 has a Lexmark SWP (ships with product) drum. I don't know if one can transfer these between printers especially given SWP toners are locked to the shipping machine.
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given I risked losing count of the drum in my MS621 by doing a maintenance mode reset(1), and it stuck, but on the other hand, I'm a little unsure
(1) Put the pitchforks down—the foam seal where the toner entry port mates up wth the drum has foam degradation. ''The drum I tried on is already on borrowed time as it will eventually degrade into a print defect. THIS IS MY OWN UNIT, THE DRUM IS DEGRADING. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
***I am aware this could be a meter error from a diag reset I do not know how to repeat. That said, if this is a meter discrepancy, so be it. I can live with a 21-page discrepancy for $59. I took a massive risk on the unit, given the screen is $200+ and pairs to the printer, so it can't be reused. I took the risk because I knew the MS631 is one of the units that can sometimes be recovered with a firmware upgrade to fix the touchscreen issue when it occurs. Yes, I applied the newer firmware, which fixes it to mitigate the bug.***
[/quote]
-
I grabbed this MS631 because it had a bad touchscreen. The repair was major and well into the $200+ range for a new screen, which explained the price I paid for it. It's the same as my MS621, but the price made the risk worth taking, given the value in the major parts and things like the fuser from the maintenance kit.
+
I grabbed this MS631 because it had a bad touchscreen. The repair was major and well into the $200+ range for a new screen, which explained the price I paid for it. It's the same as the MS621, but the price made the risk worth taking given what the major parts are worth.
-
It turned out to be a bad connection to the touchscreen, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contracted supply program (TL;DR: Cheap supplies, you buy the printer), so it wasn't exactly factory fresh when I got it.
+
It turned out to be a bad connection to the touchscreen, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contract supply program (TL;DR: Cheap supplies, you buy the printer), so it wasn't exactly factory fresh when I got it.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. The other mark I noticed was a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards use in the form of residual toner, which was also transferred to the flap. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
That said, I am also conflicted, as I checked an NIB (opened, unused) CX431, and I found a count of 26 on the permanent counter with all of the original unit packing materials, including the ITB protector. But no foam or other factory material. It isn't shown as I didn't consider it in the initial photos, but it's a Lexmark SWP (ships with product) drum. The SWP toners do not transfer, but I have never transferred a SWP drum. It may be a smoke screen to prevent the resale of the SWP drum units.
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given I risked losing count of the drum in my MS621 by doing a maintenance mode reset(1), and it stuck, but on the other hand, I'm a little unsure
(1) Put the pitchforks down—the foam seal where the toner entry port mates up wth the drum has foam degradation. ''The drum I tried on is already on borrowed time as it will eventually degrade into a print defect. THIS IS MY OWN UNIT, THE DRUM IS DEGRADING. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]
***I am aware this could be a meter error from a diag reset I do not know how to repeat. That said, if this is a meter discrepancy, so be it. I can live with a 21-page discrepancy for $59. I took a massive risk on the unit, given the screen is $200+ and pairs to the printer, so it can't be reused. I took the risk because I knew the MS631 is one of the units that can sometimes be recovered with a firmware upgrade to fix the touchscreen issue when it occurs. Yes, I applied the newer firmware, which fixes it to mitigate the bug.***
[/quote]
I grabbed this MS631 because it had a bad touchscreen. The repair was major and well into the $200+ range for a new screen, which explained the price I paid for it. It's the same as my MS621, but the price made the risk worth taking, given the value in the major parts and things like the fuser from the maintenance kit.
It turned out to be a bad connection to the touchscreen, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contracted supply program (TL;DR: Cheap supplies, you buy the printer), so it wasn't exactly factory fresh when I got it.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. The other mark I noticed was a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards use in the form of residual toner, which was also transferred to the flap. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
That said, I am also conflicted, as I checked an NIB (opened, unused) CX431, and I found a count of 26 on the permanent counter with all of the original unit packing materials, including the ITB protector. But no foam or other factory material. It isn't shown as I didn't consider it in the initial photos, but it's a Lexmark SWP (ships with product) drum. The SWP toners do not transfer, but I have never transferred a SWP drum. It may be a smoke screen to prevent the resale of the SWP drum units.
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given I risked losing count of the drum in my MS621 by doing a maintenance mode reset(1), and it stuck, but on the other hand, I'm a little unsure
-
(1) Put the pitchforks down—the foam seal where the toner entry port mates up wth the drum has foam degradation. ''The drum I tried on is already on borrowed time as it will eventually degrade into a print defect.''
+
(1) Put the pitchforks down—the foam seal where the toner entry port mates up wth the drum has foam degradation. ''The drum I tried on is already on borrowed time as it will eventually degrade into a print defect. THIS IS MY OWN UNIT, THE DRUM IS DEGRADING. I have a spare.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
-
[quote|format=featured]***I am aware this could be a meter error from a diag reset I do not know how to repeat. That said, if this is a meter discrepancy, so be it. I can live with a 21-page discrepancy for $59. I took a massive risk on the unit, given the screen is $200+ and pairs to the printer, so it can't be reused. I took the risk because I knew the MS631 is one of the units that can sometimes be recovered with a firmware upgrade to fix the touchscreen issue when it occurs. Yes, I applied the newer firmware, which fixes it to mitigate the bug.***[/quote]
+
[quote|format=featured]
+
***I am aware this could be a meter error from a diag reset I do not know how to repeat. That said, if this is a meter discrepancy, so be it. I can live with a 21-page discrepancy for $59. I took a massive risk on the unit, given the screen is $200+ and pairs to the printer, so it can't be reused. I took the risk because I knew the MS631 is one of the units that can sometimes be recovered with a firmware upgrade to fix the touchscreen issue when it occurs. Yes, I applied the newer firmware, which fixes it to mitigate the bug.***
+
[/quote]
I grabbed this MS631 because it had a bad touchscreen. The repair was major and well into the $200+ range for a new screen, which explained the price I paid for it. It's the same as my MS621, but the price made the risk worth taking, given the value in the major parts and things like the fuser from the maintenance kit.
It turned out to be a bad connection to the touchscreen, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contracted supply program (TL;DR: Cheap supplies, you buy the printer), so it wasn't exactly factory fresh when I got it.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. The other mark I noticed was a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards use in the form of residual toner, which was also transferred to the flap. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
-
That said, I am also conflicted, as I checked an NIB (opened, unused) CX431, and I found a count of 26 on the permanent counter with all of the original unit packing materials, including the ITB protector. But no foam or other factory material. It isn't shown as I didn't consider it in the initial photos, but it's a Lexmark SWP (ships with product) drum. The SWP toners do not transfer, but I have never transferred a SWP drum. It may be a smoke screen to prevent the resale of the SWP drum units.
-
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit?
+
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit? The drum could be genuine, given I risked losing count of the drum in my MS621 by doing a maintenance mode reset(1), and it stuck, but on the other hand, I'm a little unsure
+
+
(1) Put the pitchforks down—the foam seal where the toner entry port mates up wth the drum has foam degradation. ''The drum I tried on is already on borrowed time as it will eventually degrade into a print defect.''
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
MS631 - factory testing or reset due to diagnostics?
crwdns2934249:0crwdne2934249:0:
[quote|format=featured]***I am aware this could be a meter error from a diag reset I do not know how to repeat. That said, if this is a meter discrepancy, so be it. I can live with a 21-page discrepancy for $59. I took a massive risk on the unit, given the screen is $200+ and pairs to the printer, so it can't be reused. I took the risk because I knew the MS631 is one of the units that can sometimes be recovered with a firmware upgrade to fix the touchscreen issue when it occurs. Yes, I applied the newer firmware, which fixes it to mitigate the bug.***[/quote]
I grabbed this MS631 because it had a bad touchscreen. The repair was major and well into the $200+ range for a new screen, which explained the price I paid for it. It's the same as my MS621, but the price made the risk worth taking, given the value in the major parts and things like the fuser from the maintenance kit.
It turned out to be a bad connection to the touchscreen, and given that the MS631 is dependent on it, it nerfed it and made it "useless" until it was fixed. It came from a facility participating in Lexmark's SupplyPlus contracted supply program (TL;DR: Cheap supplies, you buy the printer), so it wasn't exactly factory fresh when I got it.
However, things got funny when I checked the meter: it has a 0 page count, but a permanent count of 21. This is compounded by the toner having 21 cycles; it is also counting, so the page counter isn't disabled. The other mark I noticed was a telltale mark on the imaging drum foam seal (entry port on the drum) that leans towards use in the form of residual toner, which was also transferred to the flap. Here is an example of how it looks when the drum has been run even briefly (14.7k pages, MS621):
[image|3622177]
Now the MS631 with "0 pages":
[image|3622183]
This only occurs once you use the printer and complete a print cycle, but some toner probably gets there in shipping (but it shouldn't be much). Based on those little cues, I believe this was probably lightly used before I got to it. Someone else's troubleshooting led to a cleared meter, likely in the ballpark of 21 pages before I got it (now up to 28 due to my meter count test, the logic being 26 permanent logged, I added 2; so the permanent counter bumped to 28). SO to recap:
* Permanent counter: 21
* Page count (visible): 0
* Drum unit cycles: 21
* Toner cycles: 21
* After testing for meter functionality: 23 pages toner, 21 drum (I ran the device information pages not to burn toner, so it may not have triggered), 23 permanent, two pages printed on the visible counter
That said, I am also conflicted, as I checked an NIB (opened, unused) CX431, and I found a count of 26 on the permanent counter with all of the original unit packing materials, including the ITB protector. But no foam or other factory material. It isn't shown as I didn't consider it in the initial photos, but it's a Lexmark SWP (ships with product) drum. The SWP toners do not transfer, but I have never transferred a SWP drum. It may be a smoke screen to prevent the resale of the SWP drum units.
Based on these clues and the meter oddity between the two, is this likely testing or a potential diagnostic reset before I even got to the unit?
Here is what I pulled from the printer's internal data that remains:
[image|3622509]
[image|3622510]
After putting 2 pages on it to make sure it is counting:
[image|3622508]