crwdns2934241:0crwdne2934241:0 Skippy the scout

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My LG Hard drive cannot open

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2.5 External HDD HXD5 320gbs. my father uses this. he does not know how it happend.[br]
The device can be identfied by the computer, it is present, but upon clicking there will be an infinite loading with an error.[br]
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please assist

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External Storage

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open