What does the owners manual say? If you don’t have it it should be accessible of the internet.
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=== Update (05/21/24) ===
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Here’s the [https://www.lacie.com/files/www-content/manuals/lacie-rugged-usb-c/pdf/lacie-rugged-usb-c-en_US.pdf|users manual] for your drive. It appears LaCie has some utilities which you can down load. I would recommend doing that and make sure you followed the setup instructions if you haven’t.