Get a copy of your brothers death records and locate the sales slip for the system. Bring the system to an Apple Store. But focus on your bothers iCloud account once you get there you can reset the system like you are selling it. That should unlock it.
But let Apple help you. You’ll likely need documentation you are the executor of the estate or have the person who is join you.
Don’t take no and be patient as you may need a second trip or phone call to get to someone with the skills to fix this.
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* [https://support.apple.com/en-us/HT201065|What to do before you sell, give away, or trade in your Mac]
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* [https://support.apple.com/en-us/HT210515|Use the Find My app to locate a missing device or item]
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* [link|https://support.apple.com/en-us/HT201065|What to do before you sell, give away, or trade in your Mac]
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* [link|https://support.apple.com/en-us/HT210515|Use the Find My app to locate a missing device or item]
If that fails, all you’ll need is the logic board with its TouchID button as they need to be replaced together.
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Here’s the guide [guide|151941]
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Here’s the older 2018 guide which is basically the same [guide|151941]
There maybe a cheaper way!
Get a copy of your brothers death records and locate the sales slip for the system. Bring the system to an Apple Store. But focus on your bothers iCloud account once you get there you can reset the system like you are selling it. That should unlock it.
But let Apple help you. You’ll likely need documentation you are the executor of the estate or have the person who is join you.
Don’t take no and be patient as you may need a second trip or phone call to get to someone with the skills to fix this.
* [https://support.apple.com/en-us/HT201065|What to do before you sell, give away, or trade in your Mac]
* [https://support.apple.com/en-us/HT210515|Use the Find My app to locate a missing device or item]
If that fails, all you’ll need is the logic board with its TouchID button as they need to be replaced together.
Here’s the guide [guide|151941]