crwdns2893792:0crwdne2893792:0 Ken McLeod ,
Make sure everything is really clean. There is a screen the water comes through above the brew head (to hit the coffee). Sounds like it may be plugged. I think it’s a phillips screw that holds it in place. If you have the head cleaner that come with it the screw driver is attached. Take screen of and clean really well. When you take it off turn machine on and see if water comes out of brew head. If it does, then that is the problem.