Hi Leroy
how long did you own the device?
if it is still under warranty, send in for service….
else you might want to open up to check…
battery have a lifespan...
on this device, there is a internal battery.
[guide|98424]
there is a possibility the battery might be exhausted.
if you have a spare battery, you can try replacing it and check if it works.
Else in worst case, the charging section might be having issues.