MacBook 2015: Trackpad, Keyboard AND Display not working
crwdns2934249:0crwdne2934249:0:
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Hello, I´ve got to repair a friend´s Macbook late 2015 Retina 13”. Apple Store said the Display is broken, but that definitely isnt the case. I opened it and checked, cables and for water damage (there is a minor water damage, keys are a bit sticky), however.
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Hello,
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The keyboard,trackpad and display doesnt work. It wont turn on without cheating it by removing the battery connector and plug the power supply in - then the power button works, sometimes. SMC reset is also possible. When it starts up, the display shows the Apple logo for a short time when booting up,then it stays dark, also trackpad and keyboard dont work. I can observe it booted when I lit through the apple Logo from behind.
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I´ve got to repair a friend´s MacBook late 2015 Retina 13”.
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It works normally with external keyboard, mouse and hdmi display. I reinstalled the OS, it seems not to be a software issue.
+
Apple Store said the display is broken, but that definitely isn’t the case. I opened it and checked the cables for water damage (there is a minor water damage, keys are a bit sticky.
-
My suggestions are the Macbook thinks it is closed, or some power issue. I cannot explain, why Display and Keyboard/Trackpad are faulty simultaneously, these are different cables?
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However…
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The keyboard, trackpad and display doesn’t work. It won’t turn on without cheating it by removing the battery connector and plug the power supply in - then the power button works, sometimes. SMC reset is also possible. When it starts up, the display shows the Apple logo for a short time when booting up, then it stays dark, also trackpad and keyboard don’t work. I can observe it booted when I lit through the Apple Logo from behind.
+
+
It works normally with external keyboard, mouse and HDMI display. I reinstalled the OS, it seems not to be a software issue.
+
+
My suggestions are the Macbook thinks it is closed, or some power issue.
+
+
I cannot explain, why Display and Keyboard/Trackpad are faulty simultaneously, these are different cables?
Thanks for your interest. I´m hoping this is kind of a common problem.
MacBook 2015: Trackpad, Keyboard AND Display not working
crwdns2934249:0crwdne2934249:0:
Hello, I´ve got to repair a friend´s Macbook late 2015 Retina 13”. Apple Store said the Display is broken, but that definitely isnt the case. I opened it and checked, cables and for water damage (there is a minor water damage, keys are a bit sticky), however.
The keyboard, trackpad and display doesnt work. It wont turn on without cheating it by removing the battery connector and plug the power supply in - then the power button works, sometimes. SMC reset is also possible. When it starts up, the display shows the Apple logo for a short time when booting up, then it stays dark, also trackpad and keyboard dont work. I can observe it booted when I lit through the apple Logo from behind.
It works normally with external keyboard, mouse and hdmi display. I reinstalled the OS, it seems not to be a software issue.
My suggestions are the Macbook thinks it is closed, or some power issue. I cannot explain, why Display and Keyboard/Trackpad are faulty simultaneously, these are different cables?
Thanks for your interest. I´m hoping this is kind of a common problem.