crwdns2934241:0crwdne2934241:0 Iron Wolf

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Why does my ringtone volume turn itself down?

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My ringtone volume on my brand new Alcatel One Touch Fierce XL keeps turning itself down.  No, I am not hitting the volume buttons, I have been very careful to keep an eye on.  My best friend bought the same phone and his does it too.  How do I fix this?

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Alcatel One Touch Fierce XL

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open