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crwdns2934243:0crwdne2934243:0 Kristen Gismondi

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Freezes and goes to a black screen

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-My Acatel One Touch Idol phone, which I've had for two months is just beginning to have errors.
+My Alcatel One Touch Idol phone, which I've had for two months is just beginning to have errors.
Whenever I am on my phone, texting, gaming, etc. My screen will completely freeze and after a few moments go black. This requires me to reboot my phone OVER and OVER again. How can I fix this without getting a new phone. Would a factory reset be beneficial?

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-Acatel one touch idol
+Alcatel One Touch Idol 6030D

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open

crwdns2934241:0crwdne2934241:0 Denim Widdison

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Freezes and goes to a black screen

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My Acatel One Touch Idol phone, which I've had for two months is just beginning to have errors.

Whenever I am on my phone, texting, gaming, etc. My screen will completely freeze and after a few moments go black. This requires me to reboot my phone OVER and OVER again. How can I fix this without getting a new phone. Would a factory reset be beneficial?

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Acatel one touch idol

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open