crwdns2934241:0crwdne2934241:0 Dan

crwdns2934249:0crwdne2934249:0:

When you get to the password screen do you see dots showing up in the dialog box as you type the password? If you do, the issue is the hardware password has been set and you need to resolve that issue (not a hardware issue).

crwdns2915684:0crwdne2915684:0:

open