iHome iP21 Troubleshooting

“The iP21 does nothing when I press the power switch.”

Make sure the AC adapter is properly connected to a working wall outlet and plugged into the power supply jack on the unit.

Plug another device into the same outlet to be sure the outlet is working.

Make sure any wall switch that controls the outlet is switched on.

1. Lift up on the iPod to pull it out of the dock

2. Unplug the iHome unit from power outlet

3. Remove the unit’s backup battery and wait one hour

4. Put back the battery and plug the iHome back in

If none of these solutions work, it is likely that the main control board needs to be replaced. [guide I 33395]

“I can’t seem to get the device to fit properly in the docking unit.”

Remove the iPhone/iPod from the connector and check for any obstruction on the connectors in the dock. Remove case or skin from the iPhone/iPod. Then reset it in the dock.

“It doesn’t respond when docked in the iP2.”

Make sure your iPhone/iPod is working properly before docking into the unit. Remove and reinsert battery and allow to reset. Please refer to your iPhone/iPod manual for details.

Remove your iPhone/iPod from the connector and check for any obstruction on the connectors in the dock. Remove case or skin from your iPhone/iPod. Then reseat it in the dock.

=== Using no or wrong iPod insert===

Make sure the dock insert is the proper fit for your iPhone/iPod

Use this insert: iPod touch 2G=insert number 16, iPhone 4=insert number 19, nano 6G, or touch 4G=insert number 20.

If none of the above works, you likely need to replace the docking station [Guide I 33392]

Replace the docking station and look for loose connections as you go. Reseat plugs or re solder bad wire connections.

If none of the above fixes the problem, the control board for the docking station may need to be replaced. Guide awaiting admin approval?

“My speaker either sounds tinny or vibrates on bass notes.”

Turn down the volume.

Turn off the EXB bass effect by turning EXB switch on back of unit to “off.”

If the iPhone/iPod original sound source is poor quality, distortion and noise are easily noticed with high-power speakers. Try a different audio source such as a music CD.

Replace the speaker [Guide I 33398]

“This happens regularly while unit is on.”

Replace with new battery [Guide I 33390]

Check to make sure the +, (Positive), side is facing outwards

“I push the buttons and nothing happens.”

Replace display/ switch circuit board [Guide I 33397]

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