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Back Casing Will Not Stay Attached
- Latch holding back casing closed is damaged and might need to be replaced.
- See guide on Motorola W490 Phone Casing Replacement
Phone Will Not Turn On
- Low battery: check battery meter or connect to charger.
Unable to Charge
- Charging cable could be loose. Remove it and reinsert firmly.
- Battery may not be inserted properly.
- See guide on Motorola W490 Battery Replacement
- If the phone displays an "Invalid Battery" or "Unable to Charge" message, see the Battery Removal Guide and make sure the battery has an "Original Equipment" hologram.
Sticking Keys
- Replace old keypad membrane.
- See guide on Motorola W490 Battery Replacement
- If this does not solve the problem replace the whole keypad.
- See guide on Motorola W490 Keypad Membrane Replacement
Phone Will Not Make Calls or Text
- Check positioning of SIM card.
- SIM card is out of place - reposition the card.
- SIM card is missing - contact phone company.
- See guide on Motorola W490 SIM Card Replacement
Vertical Lines on Screen
- Replace the flex cable that is connected to the circuit board.
- Flex Cable Replacement guide.
- See guide on Motorola W490 Flex Cable Replacement
White Screen
- Remove the battery while the device is on (forces the phone to dump its temporary memory).
- Circuit board is no longer functioning - replace it.
- See guide on Motorola W490 Circuit Board Replacement
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